![Journal of the Association for Information Systems](/assets/md5images/7d0f2e2cee35f7ed26a4ee6adaf8ae90.jpg)
Articles
The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain
Robert O. Briggs, Bruce A. Reinig, and Gert-Jan de Vreede
IT Service Climate: An Extension to IT Service Quality Research
Ronnie Jia, Blaize H. Reich, and J. Michael Pearson