Frequently Asked Questions


Does the AIS eLibrary support VPN access?

The AIS eLibrary does allow VPN authentication utilizing the IP ranges provided by Institutional Subscribers.

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Why do I have multiple entries for my name in the authors list?

Your name will be listed in multiple author entries if you have published more than one paper and your papers have different affiliations and/or different email address. Articles are grouped under one author listing based on author name, email and affiliation, which are taken directly from the paper you published. We can change the names to be uniform across some papers, but not others.

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I’ve logged into my account, but I cannot see all of the papers I have published

If you are attempting to login to the eLibrary through the Editor Login or My Login pages, your credentials will not work. Those login pages are for content editors of particular journals/proceedings and for those interested in receiving Bealerts.

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What do I do if the author order on my paper/article is incorrect? How can I have the spelling of my name corrected on the author list?
Send an email to with the name of the article, the incorrect author listing, and the correct order of authors or author name spelling. Please be sure to include all information required in an orderly format to ensure that corrections are accurate.

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I am an AIS member, but I cannot download an article/paper
First, please verify your AIS membership is still active. The AIS website and AIS eLibrary website are hosted on different platforms. You will need to create a password on the eLibrary website. When you make the password, you must use the email address associated with your AIS membership account as the username for your eLibrary account. If this does not resolve your issue, send an email to with the name of the needed article/paper and the author name(s) and the AIS staff will forward to you a PDF copy.

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What is the best way to conduct a search of the AIS library content?
You can search the AIS eLibrary using full text, keyword, subject area, first name, last name, institution, date, and title. Simply select the Advance Search option and enter the relevant search criteria. For helpful hints about searching the AIS eLibrary go to the Search Help Page.

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Can I receive automatic alerts regarding new content?
Yes, the AIS eLibrary offers a personalized email notification service called Bealerts. To keep track of newly published content first create a ‘Editor Login’, then visit the Bealerts page and enter the notification criteria (or search criteria), click ‘Save Notification’, and follow the remaining prompts.

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I wish to post my conference proceedings or journals on AIS’ eLibrary. What are my options?

AIS fully supports the utilization of its eLibrary for the purposes of disseminating articles and proceedings regarding information systems. The self-service model is provided to editors of journals and conference proceedings at no fee.

Send a request to contribute to the AIS eLibrary Administrator at with the following information to be considered for inclusion:

  • Organization/Event Name
  • Contact person & their information
  • a brief description of the event
  • number of proceedings/articles

See the AIS eLibrary Submission Guidelines for a more detailed list of the information needed.

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How can non-AIS members download AIS eLibrary Content?
Non-AIS members can gain access to individual articles through the Pay-Per-View option. The cost is $9.95 for most content and the process can be completed easily online. To begin the process please review the Pay-Per-View Instructions for a detailed information. If you need further assistance, send an email to elibrary@aisnet.org with your inquiry.

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