Avoiding the Diffusion of Responsibility in Social Networking Groups: A Field Experiment on Responses to Online Help-Request Referrals

Authors

Nan Feng, Tianjin University / Tianjin University (Qingdao) Ocean Engineering Research Institute Co. LTDFollow
Zhongtao Hu, Tianjin UniversityFollow
Yi Wu, Tianjin UniversityFollow
Ben Choi, Nanyang Technological UniversityFollow

Abstract

Help-request referral (HRR) campaigns are being increasingly adopted by online service providers to attract online traffic and engage new users. In these campaigns, participants are required to collect a specific amount of help from their social network in exchange for attractive rewards. Participants often face challenges in obtaining positive feedback from their social networking groups due to the diffusion of responsibility. Based on the triangle model of responsibility, this study proposes and empirically tests a research model that examines two key determinants (i.e., request personalization and relational closeness) of recipients’ perceived responsibility that further shape their responses to HRR. Our field experiment empirically supports the research hypotheses. Overall, this study enriches the literature on online social referrals by focusing on HRR, where social referrals are broadcasted and senders reap referral benefits. The study also provides practical insights for HRR designers and social networking service providers.

Recommended Citation

Feng, Nan; Hu, Zhongtao; Wu, Yi; and Choi, Ben (2023) "Avoiding the Diffusion of Responsibility in Social Networking Groups: A Field Experiment on Responses to Online Help-Request Referrals," Journal of the Association for Information Systems, 24(2), 430-451.
DOI: 10.17705/1jais.00781
Available at: https://aisel.aisnet.org/jais/vol24/iss2/6

DOI

10.17705/1jais.00781