Journal of the Association for Information Systems


The human face is a powerful tool for nonverbal communication. Technological advances have enabled widespread and low-cost deployment of video capture and facial recognition systems, opening the door for automated facial expression analysis (AFEA). This paper summarizes current challenges to the reliability of AFEA systems and challenges that could arise as a result of reliable AFEA systems. The potential benefits of AFEA are considerable, but developers, prospective users, and policy makers should proceed with caution.





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