The name digital transformation is widely used, even though its meaning is imprecise. This constructive ambiguity signifies the growing importance of information technology in organizational life rather than a specific thing. Most organizations can and do use the name freely. They do not need policy for digital transformation as long as they recognize the utility of watchful waiting and ongoing policy analysis.
Chen, Shirley and King, John Leslie
"Policy and Imprecise Concepts: The Case of Digital Transformation,"
Journal of the Association for Information Systems, 23(2), 401-407.
Available at: https://aisel.aisnet.org/jais/vol23/iss2/3
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