Journal of the Association for Information Systems


This study aims to contribute to the literature on knowledge management systems (KMS) through investigating the role of engagement as an important intermediary in the relationship between KMS use and outcomes. Building on prior literature, we propose a theoretical model that conceptualizes KMS use as a valuable resource and distinguish between two types of cognitive engagement: professional cognitive engagement and organizational cognitive engagement. These, in turn, mediate the KMS use-job performance and KMS use-organizational commitment relationships. We tested the model on a sample of 3354 real estate agents using an extensive dataset comprised of primary and secondary data. The findings show that KMS use has an impact on individuals’ professional and organizational cognitive engagement, which then impacts their job performance and organizational commitment. However, our findings indicate that professional cognitive engagement only partially mediates the relationship between KMS use and job performance. We conclude the paper with a discussion of theoretical contributions and practical implications.





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