Significant prior research has shown that facilitation is a critical part of GSS transition. This study examines an under-researched aspect of facilitation—its contributions to self-sustained GSS use among group members. Integrating insights from Adaptive Structuration Theory, experimental economics, and the Collaboration Engineering literature, we formalize interactions of group members in GSS transition as strategic interactions in a minimum-effort coordination game. The contributions of facilitation are interpreted as coordination mechanisms to help group members achieve and maintain an agreement on GSS use by reducing uncertainties in the coordination game. We implement the conjectured coordination mechanisms in a multi-agent simulator. The simulator offers insights into the separate and combined effects of common facilitation practices during the lifecycle of GSS transition. These insights can help the Collaboration Engineering community to identify and package the facilitation routines that are critical for group members to achieve self-sustained GSS use and understand how facilitation routines should be adapted to different stages of GSS transition lifecycle. Moreover, they indicate the value of the multi-agent approach in uncovering new insights and representing the issue of GSS transition with a new view.
Nan, Ning and Johnston, Erik W.
"Using Multi-Agent Simulation to Explore the Contribution of Facilitation to GSS Transition,"
Journal of the Association for Information Systems, 10(3), .
Available at: https://aisel.aisnet.org/jais/vol10/iss3/2