A Nice and Friendly Chat with a Bot: User Perceptions of AI-Based Service Agents

Nancy Viola Wuenderlich, Universitat Paderborn Fakultat fur Wirtschaftswissenschaften
Stefanie Paluch, RWTH Aachen University

12:00 AM

Business Models in the Education Technology Industry: What Makes Them Successful?

Wiebke Selina Wendler, Technical University of Munich
Jutta Stumpf-Wollersheim, Technische Universitat Bergakademie Freiberg Fakultat fur Wirtschaftswissenschaften
Isabell M. Welpe, Technical University of Munich

12:00 AM

Datatization as the Next Frontier of Servitization – Understanding the Challenges for Transforming Organizations

Ronny Markus Schüritz, Karlsruhe Institute of Technology
Stefan Seebacher, Karlsruhe Institute of Technology
Gerhard Satzger, Karlsruhe Institute of Technology (KIT)
Lucas Schwarz, Karlsruhe Institute of Technology

12:00 AM

Design of a Method for Service Systems Engineering in the Digital Age

Benedikt Simon Höckmayr, Friedrich-Alexander-Universitat Erlangen-Nurnberg
Angela Roth, Friedrich-Alexander-Universitat Erlangen-Nurnberg

12:00 AM

Exploring Design Principles for Business Model Transformation Tools

Dominik Augenstein, Karlsruher Institut fur Technologie Fakultat fur Wirtschaftswissenschaften
Alexander Mädche, Karlsruher Institut fur Technologie

12:00 AM

Giving Customers Exactly What They Want: A Networked Perspective of IT-Enabled Mass Personalization

Yat Sze Evelyn NG, University of Sydney Business School
Barney Tan, University of Sydney
Yuan Sun, Zhejiang Gongshang University
Felix Ter Chian Tan, University of New South Wales

12:00 AM

How do Fintech Service Platforms Facilitate Value Co-Creation? An Analysis of Twitter Data

Christoph Breidbach, The University of Melbourne
Sasitharan Ranjan, The University of Melbourne

12:00 AM

Quo Innovadis? The Who, the What and the How of Research at the Intersection of ICT and Service Innovation

Sebastian Knop, University of Bremen
Erdem Galipoglu, University of Bremen
Aleksander Lubarski, University of Bremen
Jens Poeppelbuss, Ruhr-Universität Bochum

12:00 AM

Service System Axioms that Accept Positive and Negative Outcomes and Impacts of Service Systems

Steven Alter, Univerisity of San Francisco

12:00 AM

Service-Dominant Logic and Information Systems Research: A Review and Analysis Using Topic Modeling

Leona Brust, RWTH Aachen University
Christoph Breidbach, The University of Melbourne
David Antons, RWTH Aachen University
Torsten-Oliver Salge, RWTH Aachen University

12:00 AM