Start Date
10-12-2017 12:00 AM
Description
Information and Communication Technology (ICT) is considered as one of the main enabler and facilitators of innovation in the service domain. With an increasing number of disciplines researching service innovation and more authors working independently, the overview of the corresponding dependencies and the chronological development gets lost quickly. To resolve this issue, this paper conducts a comprehensive bibliometric analysis of the existing literature dealing with the relationship between service innovation and ICT. Within this context, we identify collaboration patterns (“Who”), main research themes (“What”), and methodological and theoretical reference knowledge (“How”), and track them over time from 1984 to now. Our results show a shift from a technical focus towards a more holistic and strategic perspective. Besides an increase in popularity and a considerably broader thematic coverage, also a much higher coherence of the researcher network is observable pointing to an overall growing maturity of this field of research.
Recommended Citation
Knop, Sebastian; Galipoglu, Erdem; Lubarski, Aleksander; and Poeppelbuss, Jens, "Quo Innovadis? The Who, the What and the How of Research at the Intersection of ICT and Service Innovation" (2017). ICIS 2017 Proceedings. 10.
https://aisel.aisnet.org/icis2017/ServiceScience/Presentations/10
Quo Innovadis? The Who, the What and the How of Research at the Intersection of ICT and Service Innovation
Information and Communication Technology (ICT) is considered as one of the main enabler and facilitators of innovation in the service domain. With an increasing number of disciplines researching service innovation and more authors working independently, the overview of the corresponding dependencies and the chronological development gets lost quickly. To resolve this issue, this paper conducts a comprehensive bibliometric analysis of the existing literature dealing with the relationship between service innovation and ICT. Within this context, we identify collaboration patterns (“Who”), main research themes (“What”), and methodological and theoretical reference knowledge (“How”), and track them over time from 1984 to now. Our results show a shift from a technical focus towards a more holistic and strategic perspective. Besides an increase in popularity and a considerably broader thematic coverage, also a much higher coherence of the researcher network is observable pointing to an overall growing maturity of this field of research.