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Conference Proceedings

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ACCEPTANCE OF IMAGINED VERSUS EXPERIENCED VIRTUAL REALITY SHOPPING ENVIRONMENTS: INSIGHTS FROM TWO EXPERIMENTS, Christian Peukert, Jella Pfeiffer, Martin Meissner, Thies Pfeiffer, and Christof Weinhardt

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ACHIEVING SUSTAINABLE BUSINESS SYSTEMS THROUGH SOCIOTECHNICAL PERSPECTIVES, Moufida Sadok and Christine E. Welch

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A COMPUTATIONAL VISUAL ANALYSIS OF IMAGE DESIGN IN SOCIAL MEDIA CAR MODEL COMMUNITIES, Jochen Wulf, Tobias Mettler, Stephan Ludwig, and Dennis Herhausen

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ADAPTIVE NETWORKED GOVERNANCE OF E-HEALTH STANDARDS: THE CASE OF A REGIONAL HEALTH INFORMATION INFRASTRUCTURE IN NORWAY, Kristoffer Fossum, Selamawit Molla Fossum, Ole Hanseth, and Terje Aksel Sanner

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ADOPTED GLOBALLY BUT UNUSABLE LOCALLY: WHAT WORKAROUNDS REVEAL ABOUT ADOPTION, RESISTANCE, COMPLIANCE AND NON-COMPLIANCE, Robert M. Davison, Louie HM Wong, Steven Alter, and Carol Ou

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ADVANTAGES AND PROPOSITIONS OF LEARNING EMOTION RECOGNITION IN VIRTUAL REALITY FOR PEOPLE WITH AUTISM, Anna Schwarze, Henrik Freude, and Bjoern Niehaves

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A FIELD EXPERIMENT FOR UNDERSTANDING THE UNINTENDED IMPACT OF INTERNET MONITORING ON EMPLOYEES: POLICY SATISFACTION, ORGANIZATIONAL CITIZENSHIP BEHAVIOUR AND WORK MOTIVATION, Hemin Jiang, Mikko Siponen, and Aggeliki Tsohou

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A FRAMEWORK FOR VALIDATING INFORMATION SYSTEMS RESEARCH BASED ON A PLURALIST ACCOUNT OF TRUTH AND CORRECTNESS, John Mingers and Craig Standing

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AGILE PORTFOLIO MANAGEMENT: DESIGN GOALS AND PRINCIPLES, Bettina Horlach, Ingrid Schirmer, and Paul Drews

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A META-ANALYSIS OF THE NEGATIVE OUTCOMES OF ICT USE AT WORK, INCORPORATING THE ROLE OF JOB AUTONOMY, Hadi Karimikia and Harminder Singh

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A MULTI-PERSPECTIVE FRAMEWORK FOR THE INVESTIGATION OF TOOL SUPPORT FOR DESIGN SCIENCE RESEARCH, Alexander Herwix and Christoph Rosenkranz

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A NEW ORGANIZATIONAL CHASSIS FOR ARTIFICIAL INTELLIGENCE - EXPLORING ORGANIZATIONAL READINESS FACTORS, Luisa Pumplun, Christoph Tauchert, and Margareta Heidt

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A QUANTITATIVE ANALYSIS OF CULTURE-INDUCED DIFFERENCES IN PIVOTAL IT OUTSOURCING CONTRACT FEATURES, Michael Könning, Kai Heinrich, Christian Leyh, and Markus Westner

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ARCHETYPES OF DIGITAL BUSINESS MODELS IN LOGISTICS START-UPS, Frederik Möller, Henrik Bauhaus, Christina Hoffmann, Constanze Niess, and Boris Otto

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ARCHITECTING STRUCTURAL FLEXIBILITY IN DESIGN PROCESSES – A CASE STUDY OF PUBLIC SECTOR DIGITAL INNOVATION, Hugo Hedlund

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A REVIEW OF PROBLEMS AND CHALLENGES OF USING MULTIPLE CONCEPTUAL MODELS, Danilo Ong and Mohammad Jabbari

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A RISK-BASED PERSPECTIVE ON WORK AND ORGANIZATIONAL TRANSFORMATION IN E-COMMERCE: A REVIEW FOR UNDERSTANDING, Etienne Thenoz, Solène Juteau, and Frantz Rowe

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A STRATEGIC VIEW ON INTERTWINING DIGITAL AND PHYSICAL MATERIALITIES ACROSS LIFECYCLES OF PRODUCTS AND SERVICES, João Barata and Paulo Rupino da Cunha

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A STUDY OF CUSTOMER RESOLUTION MANAGEMENT: THE INFLUENCE OF EFFECTIVE COMPLAINT-HANDLING PROCEDURES ON CONSUMER DECISIONS TO SHOP ONLINE, CHIN EANG ONG and David Teh

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A TAXONOMY OF CONSUMER-ORIENTED SMART ENERGY BUSINESS MODELS, Ute Paukstadt, Torsten Gollhardt, Maria Blarr, Friedrich Chasin, and Jörg Becker

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AUTOMATIC ADAPTATION OF EXPOSURE INTENSITY IN VR ACROPHOBIA THERAPY, BASED ON DEEP NEURAL NETWORKS, Oana Balan, Gabriela Moise, Alin Moldoveanu, Florica Moldoveanu, and Marius Leordeanu

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A VIRTUAL MEMORY PALACE AND THE USER'S AWARENESS OF THE METHOD OF LOCI, Jan-Paul Huttner, Ziwei Qian, and Susanne Robra-Bissantz

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A WORK MODEL FOR EMPLOYEE-DRIVEN INNOVATION IN PUBLIC ORGANIZATIONS, Victoria Alexandra Reibenspiess, Katharina Drechsler, and Andreas Eckhardt

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“BECAUSE PEOPLE CAN SEE ME”: APPROPRIATION OF YOUTUBE FOR CHRONIC ILLNESS MANAGEMENT, Nwakego Isika, Antonette Mendoza, and Rachelle Bosua

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BECAUSE YOUR TAXONOMY IS WORTH IT: TOWARDS A FRAMEWORK FOR TAXONOMY EVALUATION, Daniel Szopinski, Thorsten Schoormann, and Dennis Kundisch

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BEYOND RESISTANCE: TOWARDS A MULTI-LEVEL PERSPECTIVE ON SOCIO-TECHNICAL INERTIA IN ORGANIZATIONAL TRANSFORMATION, Alexander M. Schmid

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BLOCKCHAIN-BASED ELECTRONIC IDENTIFICATION: CROSS-COUNTRY COMPARISON OF SIX DESIGN CHOICES, Anar Bazarhanova, Johan Magnusson, Juho Lindman, Eric Chou, and Andreas Nilsson

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BLOCKCHAIN FOR WORKSHOP EVENT CERTIFICATES – A PROOF OF CONCEPT IN THE AVIATION INDUSTRY, Clemens Wickboldt and Natalia Kliewer

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BLOCKCHAIN – JUST ANOTHER IT IMPLEMENTATION? A COMPARISON OF BLOCKCHAIN AND INTERORGANIZATIONAL INFORMATION SYSTEMS, Stefan Seebacher and Ronny Schüritz

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BRIDGING THE GAP - EXPLORING ELDERLY CITIZENS' PERCEPTIONS OF DIGITAL EXCLUSION, Jesper Holgersson and Eva Söderström

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BUILDING SITUATIONAL AWARENESS IN THE AGE OF SERVICE ECOSYSTEMS, Roser Pujadas, Mark Thompson, Will Venters, and Simon Wardley

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BUILDING THE BUSINESS CASE FOR MOBILE ENTERPRISE APPLICATIONS IN THE INSURANCE INDUSTRY, Henri Knoesen and Lisa F. Seymour

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BUSINESS PROCESS MODEL ANTI-PATTERNS: A BIBLIOGRAPHY AND TAXONOMY OF PUBLISHED WORK, Agnes Koschmider, Ralf Laue, and Michael Fellmann

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CHALLENGES IN EMBRACING CUSTOMER-CENTRICITY: THE CASE OF OUTSIDE-IN IN A SOUTH AFRICAN FINANCIAL INSTITUTION, Christine Shongwe and Lisa F. Seymour

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CHALLENGES IN THE DEPLOYMENT AND OPERATION OF MACHINE LEARNING IN PRACTICE, Lucas Baier, Fabian Jöhren, and Stefan Seebacher

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CHATBOT ACCEPTANCE IN HEALTHCARE: EXPLAINING USER ADOPTION OF CONVERSATIONAL AGENTS FOR DISEASE DIAGNOSIS, Sven Laumer, Christian Maier, and Fabian Tobias Gubler

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CONCEPTUALIZING EA CITIES: TOWARDS VISUALIZING ENTERPRISE ARCHITECTURES AS CITIES, Kevin Rehring, Tim Brée, Jens Gulden, and Laurenz Bredenfeld

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CONSUMER STUDIES ON DIGITAL PLATFORMS ADOPTION AND CONTINUANCE: A STRUCTURED LITERATURE REVIEW, Roel Faber and Mark de Reuver

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CONTINUOUS IMPROVEMENTS: HOW USERS PERCEIVE UPDATES, Daniel Franzmann, Lukas Wiewiorra, and Roland Holten

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CONTROL STYLE MATTERS: IMPROVING CONTROL AGREEMENT AND TRANSMISSION IN INTERNAL INFORMATION SYSTEMS DEVELOPMENT PROJECTS, Ulrich Remus, Michael Pregenzer, and Martin Wiener

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CONZEPTUALIZING A MOBILE APP FRAMEWORK FOR THE MUSEUM APPLICATION DOMAIN, Tobias Baumgärtner

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COULD NON-USE BE A REASONABLE DECISION REGARD-ING MODERN INFORMATION AND COMMUNICATION TECHNOLOGY?, Jani Koskinen

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CROWDSOURCING FOR EDUCATION: LITERATURE REVIEW, CONCEPTUAL FRAMEWORK, AND RESEARCH AGENDA, Julian Prester, Daniel Schlagwein, and Dubravka Cecez-Kecmanovic

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CROWDWORK PLATFORMS: JUXTAPOSING CENTRALIZED AND DECENTRALIZED GOVERNANCE, Elham Shafiei Gol, Michel Avital, and Mari-Klara Stein

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DATA ACCESS AND DATA QUALITY CHALLENGES OF SELF-SERVICE BUSINESS INTELLIGENCE, Christian Lennerholt, Joeri van Laere, and Eva Söderström

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DATA-DRIVEN BUSINESS MODELS - BUILDING THE BRIDGE BETWEEN DATA AND VALUE, Babett Kühne and Tilo Böhmann

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DATA-DRIVEN SERVICE INNOVATION: A SYSTEMATIC LITERATURE REVIEW AND DEVELOPMENT OF A RESEARCH AGENDA, Christian Engel and Philipp Ebel

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DECOUPLING, INFORMATION TECHNOLOGY, AND THE TRADEOFF BETWEEN ORGANIZATIONAL RELIABILITY AND ORGANIZATIONAL AGILITY, Robert Keller, Philipp Ollig, and Gilbert Fridgen

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DESIGN AND IMPLEMENTATION OF A COLLABORATIVE SMARTWATCH APPLICATION SUPPORTING EMPLOYEES IN INDUSTRIAL WORKFLOWS, Steffen Zenker and Sebastian Hobert

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DESIGN FOR FAST REQUEST FULFILLMENT OR NATURAL INTERACTION? INSIGHTS FROM AN EXPERIMENT WITH A CONVERSATIONAL AGENT, Stephan Diederich, Alfred Benedikt Brendel, Sascha Lichtenberg, and Lutz Kolbe

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DESIGNING AN AI-BASED ADVISORY PLATFORM FOR DESIGN TECHNIQUES, Xuanhui Liu, Simin He, and Alexander Maedche

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DESIGNING INNOVATIVE DIGITAL SERVICES FOR GOVERNMENT: A BUSINESS MODEL CANVAS ADAPTATION, Jeremy Rose, Jesper Holgersson, and Eva Söderström

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DESIGNING USEFUL TRANSPARENCY TO IMPROVE PROCESS PERFORMANCE—EVIDENCE FROM AN AUTOMATED PRODUCTION LINE, Michael Vössing, Felix Potthoff, Niklas Kühl, and Gerhard Satzger

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DESIGNING USER-ADAPTIVE INFORMATION DASHBOARDS: CONSIDERING LIMITED ATTENTION AND WORKING MEMORY, Peyman Toreini and Moritz Langner

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DETECTING ROLE INCONSISTENCIES IN PROCESS MODELS, Banu Aysolmaz, Deniz Iren, and Hajo A. Reijers

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DIGITALLY TRANSFORMING ORGANISATIONS: A REVIEW OF CHANGE MODELS OF INDUSTRY 4.0, Fanny-Ève Bordeleau and Carsten Felden

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DIGITAL NUDGES FOR USER ONBOARDING: TURNING VISITORS INTO USERS, Philipp Terres, Johannes Klumpe, Dominik Jung, and Oliver Koch

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DIGITAL STRATEGY FORMATION: FOSTERING NEW INSTITUTIONAL WORK PRACTICES, Taline Jadaan

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DIGITAL WORKPLACE TRANSFORMATION – ON THE ROLE OF SELF-DETERMINATION IN THE CONTEXT OF TRANSFORMING WORK ENVIRONMENTS, Christian Meske

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DIGITISATION ALONG THE PATIENT PATHWAY IN HOSPITALS, Christine Hufnagl, Eileen Doctor, Laura Behrens, Christoph Buck, and Torsten Eymann

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DON’T HURT ME… NO MORE? AN EMPIRICAL STUDY ON THE POSITIVE AND ADVERSE MOTIVATIONAL EFFECTS IN FITNESS APPS, Robert Rockmann

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DO THEY REALLY CARE ABOUT TARGETED POLITICAL ADS? INVESTIGATION OF USER PRIVACY CONCERNS AND PREFERENCES, Katharina Baum, Stefan Meißner, Olga Abramova, and Hanna Krasnova

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DRIVING NPD PERFORMANCE IN HIGH-TECH SMES THROUGH IT AMBIDEXTERITY: UNVEILING THE INFLUENCE OF LEADERSHIP DECISION-MAKING STYLES, Tahir Abbas Syed, Constantin Blome, and Thanos Papadopoulos

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DYNAMIC CAPABILITY BUILDING IN THE LEGO GROUP - PROSPECTIVE ACTIVITIES VS. REFLECTIVE LEARNING IN PREPARATION FOR A TURBULENT DIGITAL FUTURE, Robert Lorenz Törmer and Stefan Henningsson

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DYNAMIC PRICING OF PRODUCT CLUSTERS: A MULTI-AGENT REINFORCEMENT LEARNING APPROACH, Lennard Alexander Kropp, Jakob J. Korbel, Max-Marcel Theilig, and Rüdiger Zarnekow

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DYNAMICS OF INTER-TEAM COORDINATION ROUTINES IN LARGE-SCALE AGILE SOFTWARE DEVELOPMENT, Tomas Gustavsson

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DYNAMICS OF SUCCESS FOR MOBILE GAMES: THE CASE OF EARLY-STAGE STARTUPS, Maryam Roshan, Riitta Hekkala, and Virpi Kristiina Tuunainen

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ECONOMIC PERSPECTIVE ON ALGORITHM SELECTION FOR PREDICTIVE MAINTENANCE, Lukas Fabri, Björn Häckel, Anna Maria Oberländer, Jannick Töppel, and Patrick Zanker

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ENHANCING PRICE ALERT RECOMMENDATION SERVICES - A COMPARATIVE STUDY, Anne Falkenberg and Benjamin Buchwitz

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ENHANCING THEORETICAL CONTRIBUTION IN IS RESEARCH: THE CASE OF TECHNOLOGY ADOPTION, Nik Rushdi Hassan, Lars Mathiassen, and Paul Lowry

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ENTERPRISE SOCIAL MEDIA MODERATION AND USER GENERATED CONTENT QUALITY: A CRITICAL DISCUSSION AND NEW INSIGHTS, Ferry Nolte, Nadine Guhr, Michael H. Breitner, Larissa Badtke, and Katharina Göing

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ETHICAL CHALLENGES OF IOT UTILIZATION IN SMES FROM AN INDIVIDUAL EMPLOYEE'S PERSPECTIVE, Mikko Vermanen, Minna M. Rantanen, and Ville Harkke

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EVERYTHING COUNTS: A TAXONOMY OF DEEP LEARNING APPROACHES FOR OBJECT COUNTING, Kai Heinrich, Andreas Roth, and Patrick Zschech

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EXPLAINING AN E-IDENTIFICATION FRAMEWORK IMPLEMENTATION USING DIALECTICS, Anar Bazarhanova, Kari Smolander, and Ilkka Lähteenmäki

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EXPLAINING CUSTOMER ACTIVATION WITH DEEP ATTENTION MODELS, Koen Weterings, Stefano Bromuri, and Marko van Eekelen

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EXPLAINING THE STARS: ASPECT-BASED SENTIMENT ANALYSIS OF ONLINE CUSTOMER REVIEWS, Markus Binder, Bernd Heinrich, Mathias Klier, Andreas Alexander Obermeier, and Alexander Schiller

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FACTORS THAT INFLUENCE INFORMATION TECHNOLOGY USE DURING POST-IMPLEMENTATION: A LITERATURE REVIEW, Truth Lumor

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FAKE REVIEWS AND MANIPULATION: DO CUSTOMER REVIEWS MATTER?, Sana Ansari and Sumeet Gupta

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FEAR AND LOATHING IN BOSTON: THE ROLES OF DIFFERENT EMOTIONS IN INFORMATION SHARING ON SOCIAL MEDIA FOLLOWING A TERROR ATTACK, Hissu Hyvärinen and Roman Beck

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FROM RECOMBINATION TO RECONFIGURATION: AFFORDING PROCESS INNOVATION IN DIGITAL INFRASTRUCTURES, Egil Øvrelid and Alexander Moltubakk Kempton

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FROM SERVICE SYSTEMS ENGINEERING TO SERVICE IN-NOVATION – A MODELING APPROACH, Mahei Manhai Li and Christoph Peters

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GIRLS' CHOICE - WHY WON'T THEY PICK IT?, Fanny Vainionpää, Marianne Kinnula, Netta Iivari, and Tonja Molin-Juustila

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GOAL FRAMING IN SMART CHARGING - INCREASING BEV USERS' CHARGING FLEXIBILITY WITH DIGITAL NUDGES, Julian Huber, Dominik Jung, Elisabeth Schaule, and Christof Weinhardt

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GOOD, BAD, OR BOTH? MEASUREMENT OF PHYSICIAN’S AMBIVALENT ATTITUDES TOWARDS AI, Sophia Bettina Maier, Ekaterina Jussupow, and Armin Heinzl

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GROUNDED THEORY METHODOLOGY AS A RESOURCE FOR PLURALIST INFORMATION SYSTEMS RESEARCH, Arto Lanamäki and Amir Haj-Bolouri

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HOW BEHAVIOR CHANGE SUPPORT SYSTEMS INFLUENCE SELF-EFFICACY: A QUALITATIVE STUDY USING WEARABLES, Annamina Rieder, Christiane Lehrer, and Reinhard Jung

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HOW BLOCKCHAIN FACILITATES SMART CITY APPLICATIONS– DEVELOPMENT OF A MULTI-LAYER TAXONOMY, Esther Nagel, Johann Kranz, Philipp Sandner, and Stefan Hopf

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HOW DO ENTREPRENEURIAL FIRMS APPROPRIATE VALUE IN BIO DATA INFRASTRUCTURES: AN EXPLORATORY QUALITATIVE STUDY, Hannes Rothe, Sirkka L. Jarvenpaa, and Anna Auguste Penninger

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HOW DO LARGE STAKES INFLUENCE BITCOIN PERFORMANCE? EVIDENCE FROM THE MT.GOX LIQUIDATION CASE, Thomas Kremser, Sven Radszuwill, André Schweizer, and Bernhard Steffek

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HOW PRIVACY AFFECTS THE ACCEPTANCE OF MOBILE PAYMENT SOLUTIONS, Riccardo Reith, Christoph Buck, Dennis Walther, Bettina Lis, and Torsten Eymann

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HOW TO INTERACT WITH AR HEAD MOUNTED DEVICES IN CARE WORK? A STUDY COMPARING HANDHELD TOUCH (HANDS-ON) AND GESTURE (HANDS-FREE) INTERACTION, Michael Prilla, Marc Janßen, and Timo Kunzendorff

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HOW TO NUDGE PRO-ENVIRONMENTAL BEHAVIOUR: AN EXPERIMENTAL STUDY, Christopher Henkel, Anna-Raissa Seidler, Johann Kranz, and Marina Fiedler

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IN DEFENCE OF SUBJECTIVITY. AUTOETHNOGRAPHY AND STUDYING TECHNOLOGY NON-USE., Cristina R. Ghita

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INFORMATION FLOWS IN CIRCULAR ECONOMY PRACTICES, Roman Zeiss

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INFORMATION SECURITY IN AGILE SOFTWARE DEVELOPMENT PROJECTS: A CRITICAL SUCCESS FACTOR PERSPECTIVE, Nathan Newton, Craig Anslow, and Andreas Drechsler

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INNOVATING IN A DIGITAL WORLD – THE ROLE OF DIGITAL PRODUCT INNOVATION CAPABILITIES, Florian Wiesböck

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IN THE SEARCH OF NEW PERSPECTIVE ON ELECTRONIC MARKETPLACES, Kalina Staykova and Jonas Hedman

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INVESTMENT DECISIONS WITH ROBO-ADVISORS: THE ROLE OF ANTHROPOMORPHISM AND PERSONALIZED ANCHORS IN RECOMMENDATIONS, Martin Adam, Jonas Toutaoui, Nicolas Pfeuffer, and Oliver Hinz

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IS A TAXIMETER A GUARANTEE OF HONESTY OR A BARRIER TO ENTRY? EXPLORING TECHNOLOGY DISCOURSES AS CONSEQUENCES OF POLICY AMBIGUITY, Arto Lanamäki, Karin Väyrynen, Netta Iivari, Marianne Kinnula, Leena Ventä-Olkkonen, and Sari Laari-Salmela

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ISSUES IN DIGITAL NOMAD-CORPORATE WORK: AN INSTITUTIONAL THEORY PERSPECTIVE, David Kong, Daniel Schlagwein, and Dubravka Cecez-Kecmanovic