PACIS 2020 Proceedings

Abstract

E-health has been comprehensively discussed over the past few years. Although e-health’s potential to improve quality of care has been well-discussed in past literature, the usage of e-health is still low. Therefore, we aim to examine the items that can persuade people to try e-health services and those items that can persuade people to sustain the use of e-health. We integrate the service concept, elaboration likelihood model (ELM) and symbolic adoption model to examine users’ attitude changes across different adoption phases. Moreover, individual differences, including user involvement and expertise source, are considered moderators in this paper. Our survey respondents include two types of users: potential and experienced users. In our study, we quantify the influence of e-health items and the relationship between these items and the adoption process, distinguish which items can arouse users’ interest the most, and rationalize resource allocation when hospitals provide new e-health services.

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