Track Description
IS development and operations must ensure that systems are designed and implemented for users and therefore should take into account the users’ needs, values, characteristics, and contexts of use throughout the system’s life cycle. Seamless human-technology interaction through good user interface design and good level of usability is the overall goal of system development; the developed system should help users to achieve specified individual and/or organizational goals in a specified context of use, as well as to facilitate a good customer experience. Good usability is achieved by adopting a user-centred design approach to IS development. User interface (UI) design, user experience (UX), Human-Computer Interaction (HCI), and Interaction Design (IxD) are related concepts.
Customer experience in IS (development and operations) is another important goal that characterizes the advancement of the socio-technical landscape. Customer Experience (CX) is the result of every interaction a customer has with an organization as a whole, which goes beyond interacting merely with the IS of this organization. In order to achieve high-quality UX/CX in an organization’s offerings, there must be a seamless merging of multiple disciplines, including marketing, graphical design, and interface development life cycle.
This track approached the socio-technical landscape from individual, organizational, business, political, and societal perspectives. It emphasized the importance of the human and social dimensions and explore how the IS research community can contribute to the development of better practices, policies, and cultures of IS development and operations. Furthermore, it also highlighted the ethical aspects of human-technology interaction design and the rise of the “dark side” of design, where principles and methods of good design are used to develop unethical, deceptive and misleading user interfaces.
Track Chairs
Mikko Rajanen, University of Oulu, Finland
Thiago Rocha Silva, University of Southern Denmark, Denmark
Subscribe to RSS Feed (Opens in New Window)
|
Exploring the Impact of Google Discover on Users and Publishers: A Data-Driven Study Artur Strzelecki, University of Economics in Katowice, Katowice, Poland |
|
|
Factors Affecting the Perceived Usefulness of Enterprise Content Management Systems Aleksandra Schick, University of Szczecin, Szczecin, Poland |
|
|
Incorporating Cognitive Neuroscience Techniques to Enhance User Experience Research Practices Anna Borawska, University of Szczecin / Institute of Management / Department of Decision Support Methods and Cognitive Neuroscience, Szczecin, Poland |