Paper Number
ICIS2025-2402
Paper Type
Complete
Abstract
As organizations increasingly adopt wearable health technologies to promote employee well-being and productivity, a deeper understanding of their dual impact is required. Drawing on Service-Dominant Logic (SDL), this study investigates how employees experience value co-creation and value co-destruction during prolonged interaction with the ŌURA Ring in a workplace wellness initiative. Using laddering interviews with 40 employees over six months, we identified how personalized insights, social sharing, and health self-regulation contribute to positive outcomes, whereas issues such as data inaccuracy, lack of personalization, emotional dissonance, and performance pressure lead to unintended adverse effects. The study advances SDL theory by highlighting the importance of resource integration in both positive and negative value outcomes and offers practical implications for the human-centered design and implementation of wearable health technologies in organizational settings.
Recommended Citation
Soltani, Sanaz; Tuunanen, Tuure; and Venkatesh, Viswanath, "Navigating Value Co-Creation and Co-Destruction with Wearable Health Technologies in the Workplace" (2025). ICIS 2025 Proceedings. 16.
https://aisel.aisnet.org/icis2025/is_health/ishealthcare/16
Navigating Value Co-Creation and Co-Destruction with Wearable Health Technologies in the Workplace
As organizations increasingly adopt wearable health technologies to promote employee well-being and productivity, a deeper understanding of their dual impact is required. Drawing on Service-Dominant Logic (SDL), this study investigates how employees experience value co-creation and value co-destruction during prolonged interaction with the ŌURA Ring in a workplace wellness initiative. Using laddering interviews with 40 employees over six months, we identified how personalized insights, social sharing, and health self-regulation contribute to positive outcomes, whereas issues such as data inaccuracy, lack of personalization, emotional dissonance, and performance pressure lead to unintended adverse effects. The study advances SDL theory by highlighting the importance of resource integration in both positive and negative value outcomes and offers practical implications for the human-centered design and implementation of wearable health technologies in organizational settings.
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Comments
21-Healthcare