Communications of the Association for Information Systems


Speech technologies are coming of age. They are applied in an increasing number of mobile, call-center, home and office settings. They challenge the established Graphical User Interface metaphor and promise to fundamentally alter the way humans conceptualize and interact with computers. This change leads to new requirements for the development of information systems. It also provides new research issues and opportunities for the academic community. In this article, the main elements of speech technologies will be presented and their applications will be discussed. The article does not focus on technical aspects of speech technologies but is concerned with the business aspects of applying such technologies. The article is based on a workshop at the Americas Conference on Information Systems 2001 in Boston.