Communications of the Association for Information Systems

Forthcoming Papers

Forthcoming papers have been accepted for publication at the Communications of the Association for Information Systems and are listed below in order of acceptance date. Copies of unedited manuscripts can either be obtained by clicking the manuscript title or contacting the corresponding authors listed below.

Note that the decision to provide a copy rests with the authors, not with the Communications of the Association for Information Systems.

The manuscripts listed here will undergo copyediting, typesetting, and review of the resulting proofs before they are published in their final form. During the production process errors may be discovered, which could affect the content. All legal disclaimers that apply to the Communications of the Association for Information Systems pertain. For a definitive version of the works listed here, please check for their appearance online at http://aisel.aisnet.org/cais/.

Addressing Change Trajectories and Reciprocal Relationships: A Longitudinal Method for Information Systems Research

Mishra, Abhay (abhay@iastate.edu)


This paper makes a focused methodological contribution to the information systems (IS) literature by introducing a bivariate dynamic latent difference score model (BDLDSM) to simultaneously model change trajectories, dynamic relationships, and potential feedback loops between predictor and outcome variables for longitudinal data analysis. It will be most relevant for research that aims to use longitudinal data to explore longitudinal theories related to change. Commonly used longitudinal methods in IS research – linear unobserved effects panel data models, structural equation modeling (SEM), and random coefficient models – largely miss the opportunity to explore rate of change, dynamic relationships, and potential feedback loops between predictor and outcome variables while incorporating change trajectories, which are critical for longitudinal theory development. Latent growth models help address change trajectories, but still prevent researchers from using longitudinal data more thoroughly. For instance, these models cannot be used for examining dynamic relationships or feedback loops. BDLDSM allows IS researchers to analyze change trajectories, understand rate of change in variables, examine dynamic relationships between variables over time, and test for feedback loops between predictor and outcome variables. The use of this methodology has the potential to advance theoretical development by enabling researchers to exploit longitudinal data to test change-related hypotheses and predictions rigorously. We describe the key aspects of various longitudinal techniques, provide an illustration of BDLDSM on a healthcare panel dataset, discuss how BDLDSM addresses the limitations of other methods, and provide a step-by-step guide, including Mplus code, to develop and conduct BDLDSM analyses.

Actions Lead to Results: How the Behaviors of Information Systems Professionals Influence the Success of Information Systems Departments

Karimikia, Hadi (hadi.karimikia@mu.ie)


The growing complexity of systems, the increasing intensity of their use, and the greater prominence of technology in supporting organizational activities has meant that information systems (IS) professionals in organizations have to go beyond offering routine task-related support when working with their non-IS colleagues. To be seen as being effective, IS professionals have to carry out empathic behaviors such as sharing their IT knowledge with their non-IS colleagues and taking the initiative to minimize inconveniences during IS projects. Drawing from the concept of organizational citizenship behavior, we develop a multilevel research model to examine how behaviors performed by IS professionals influence the effectiveness of IS departments. Using data from more than 1,000 respondents working in the global finance industry, the results of both cross-level and unit-level analyses support our arguments. The results deepen our understanding of the role of IS professionals as being intimately involved in supporting post-adoption IS use and digitally empowering business units, while also performing their traditional roles.

Artificial Intelligence in Information Systems: State of the Art and Research Roadmap

Ågerfalk, Pär (par.agerfalk@gmail.com)


Many would argue that artificial intelligence (AI) is not just a technology but represents a paradigmatic shift in the relationship between humans and machines. Much of the literature assumes that AI-powered practices are substantially different and profoundly changes organizational structures, communication, affordances, and ecosystems. However, research in AI is often fragmented and lacks clarity. While the Information Systems (IS) field can play a pivotal role in the emergence and use of AI, there is a need for a clear direction that specifies how IS can contribute and what are to be the key research themes and questions. This paper draws on a PDW at ICIS 2020 and the discussions that followed. It summarizes and synthesizes five decades of the impact of AI on organizational practices, providing views from various perspectives. It identifies weaknesses in the current AI literature as measured against conceptual clarity, theoretical glue, cumulative tradition, parsimony, and applicability. The paper concludes by identifying direct actions that the IS research community can undertake to address these issues. The final contribution is a next-step research agenda to guide AI research in the coming years.

Determinants of the Adoption of Wearable Devices for Health and Fitness: A Meta-analytical Study

Gopinath, Krishnan (ursgopinath1@gmail.com)


Smart wearable technology devices have enabled digital tracking and management of health and fitness parameters. To explore the antecedents and consequences of the adoption of wearable devices, we did a series of meta-analysis using the theoretical frameworks of the Technology Acceptance Model (TAM), the Unified Theory of Acceptance and Use of Technology (UTAUT), and the integrated conceptual model. Fifty-six studies identified from fifty-two articles were short-listed for this meta-analysis. Results from the combined effect size analysis confirmed all the TAM and UTAUT relationships. Along with constructs from traditional technology acceptance theories, other constructs such as innovativeness, compatibility, self-efficacy, and social influence had a significant impact on the behavioral intention to use wearable devices. This study also demonstrates the similarities in the effect sizes for constructs with similar meanings derived in the literature. The combined effects of TAM and UTAUT constructs were compared while examining the adoption of wearable devices. Many of the relationships analyzed in this research were moderated by culture and user type. Implications for research and practice have been discussed.

Addressing the Dynamic Information Technology Landscape: A Course Reflection

Mitchell, Alanah (alanah.mitchell@drake.edu)


The field of Information systems (IS) is dynamic and rapidly changing due to technology innovation and emerging technologies. The changing nature of this field poses a significant challenge for educators trying to stay up to date in their preparation of future technology leaders. Despite this challenge, the IS2020 model curriculum, as well as organizational leaders, are calling on IS educators to find ways to develop and deliver student competencies related to innovation and emerging technologies to meet the needs of the IS workforce. Therefore, the goal of this paper is to present a plan for the teaching and learning of these topics within an IS program. This paper outlines a framework for course delivery based on foundational topics that can be utilized for mastering the technology innovation challenge in the classroom and be adapted in response to the changing nature of the discipline. The course plan focuses on theoretical foundations and connects with practice for exploring the application of concepts so students can be introduced to what is really happening in relation to technology in business and the discipline of IS. The course model was tested in-person and online and can be adapted depending on university schedules and teaching modalities.

When to Use Machine Learning: A Course Project

Kayhan, Varol (vkayhan@usf.edu)


The number of institutions offering machine learning courses is on the rise. Supplementary materials that help teach these courses fail to address one of the most important steps of the machine learning process, namely identifying a problem, and determining whether it is appropriate for machine learning. We address this problem by first reviewing frameworks in extant work, then proposing a decision flow to help students determine whether an input-output relationship is appropriate for machine learning. Following the discussion of the steps in the decision flow, we present a course assignment that reinforces the concepts in the decision flow. We conclude by discussing the lessons learned after using this assignment in a graduate class.

Talk too much? The impact of cybersecurity disclosures on investment decisions

Wang, Tawei (David) (david.wang@depaul.edu)


High-profile cybersecurity breaches have raised concerns regarding how organizations disclose security management information to the public. The American Institute of Certified Public Accountants (AICPA) developed a cybersecurity risk management (CSRM) reporting framework to better help organizations convey their cybersecurity programs to the public. In this article, we attempt to provide evidence of how cybersecurity disclosures, as developed by AICPA, affect investment decisions. Our findings suggest that nonprofessional investors are less likely to invest in breached firms with the disclosure of CSRM reports alone. Disclosing the risk management report with an independent assurance report does not result in the mitigation of the negative impact of security breach news. We discuss the corresponding implications.

The Influence of Psychological Contracts and Burnout on IT Professionals’ Turnover and Turnaway Intention

Zaza, Sam (iz13@my.fsu.edu)


Retaining valuable information technology (IT) professionals is still an issue for organizations and the IT profession. The rapidly changing business environment and the increased demand for IT professionals to innovate with new technologies and processes puts pressure on IT turnover intention researchers to adapt and innovate as well. Psychological contract and burnout theories are used to explore precursors to turnover and turnaway intention. We collected data from 247 experienced IT professionals across different organizations. We found that (1) burnout is a formative construct with three reflective dimensions: exhaustion, cynicism, and professional efficacy; (2) burnout impacts IT professionals’ turnaway intention more than turnover intention; and (3) burnout is positively related to psychological contract violation. A post-hoc analysis suggests that for non-married IT professionals, psychological contract breach influences psychological contract violation, but this is not the case for married IT professionals. Implications for research and practice are discussed.

Prime Data Tech Pvt. Ltd: Resolving Employee Recruitment Dilemma using HR Analytics

Dhaigude, Amol (amold@tapmi.edu.in)


Prime DataTech Pvt. Ltd (PDPL) was a US-based company, with its Indian headquarters in Bengaluru. The company provided Database Management System, Web development, Cloud Computing, and Security Services. PDPL recently won a major Fortune 50 client for its ERP system implementation, and was looking for recruiting employees, who would fit the role of consultants and managers. However, Jeffery Gladwell, CEO, PDPL, was concerned about the tendency of prospective candidates to accept an offer, and not join the organization. Therefore, he wanted to apply HR analytics to solve this problem. He instructed Aishwarya Verma to prepare a recruitment strategy under the supervision of the Chief Human Resource Officer (CHRO) Vaidya. Having only a week to deliver results, Verma was tasked with a big responsibility of deriving insights from HR recruitment databases, and thereby develop a predictive model, which could envisage the joining status of a candidate.

Spy it before you try it: Intrinsic Cues and Open Data App Adoption

Adeli, Ali Mahdavi (amadeli@memphis.edu)


Access to open data from governments can benefit citizens by increasing transparency, accountability, and economic growth. While governments' open data initiatives are increasing, there is a lack of understanding of the factors influencing the adoption of open data mobile apps, which serve as an essential channel for open data use. Drawing from the signaling theory and IS success literature, this study investigates how information-related intrinsic cues available to potential users influence open data apps' adoption. Based on an analysis of open data apps in the Google Play store, we find that information cues such as whether an open data app provides complete and current information and is accessible in offline mode influence its adoption. Our findings contribute to the open data literature and provide implications for stakeholders in open data ecosystems such as governments, citizens, and organizations providing open data-related products and services.

Drivers of and Barriers to Students’ Learning in a Mixed Reality Environment

John, Blooma Mohan (blooma.john@canberra.edu.au)


Mixed reality technologies have the potential to provide students with an effective learning experience by bridging the gap between digital and physical world. Mixed reality enables the user to see their real-world surroundings with virtual features overlayed on top to create a digitally enhanced experience. As we strategically move towards large-scale integration of mixed reality technologies to maximize the learning affordances in the future, there is a need to understand the drivers of and barriers to students’ learning in a mixed reality environment. We present in this paper a multi-site case study to evaluate the feedback from 223 students on their learning experiences after using Microsoft HoloLens, a mixed reality device, in their classroom. While we found that interactivity, immersion, and presence are the main drivers, the key barriers identified were difficulty using the device, accessibility issues, and the lack of flexibility. Affordances and fatigue are the two themes that evolved in this study. We recommend three design principles that will contribute towards designing mixed reality technologies to effectively build new embodied learning environments.

The Transformative Effect of 5G on Business and Society in the Age of Fourth Industrial Revolution

French, Aaron (afrenc20@kennesaw.edu)


The advances in fifth-generation (5G) cellular technologies will be critical in driving economic development via numerous opportunities and applications. This transformational technology is integral to realizing the full potential of the Internet of Things, edge computing, artificial intelligence technologies, and analytics in the real world. The purpose of this panel report is to disseminate multi-faceted perspectives on 5G to more holistically understand its various aspects, such as spectrum allocations, network slicing, edge computing, cloud radio access network (C-RAN), various industries and use cases, business models, 5G network analytics, deployment, vulnerabilities; and to stimulate an engaging discussion on 5G. Three industry executives with expertise in the telecom industry, along with three academicians knowledgeable in the 5G and wireless telecom field, share their perspectives and insights on 5G. They also discuss the research agenda in the Information Systems field.

Implementing Disruptive Technologies: What Have We Learned?

Ghawe, Ali Sam (14asg4@queensu.ca)


Rich research opportunities lie ahead for scholars interested in building a theory to explain why and how some organizations succeed while others fail in implementing disruptive technologies. As a complex socio-technical process, implementing disruptive technologies represents an endeavor fraught with challenges. Leaders need tools to assess whether implementing a potentially disruptive technology will succeed or fail; planners need a road map to navigate the implementation’s potential stepping-stones and stumbling blocks. Disruptive technology implementation scholarship is rich, has eclectic roots and conflicting findings, but lacks a success theory. To advance such a theory and guide scholars and practitioners, we conducted a structured and systematic literature review, and examined 139 empirical articles published between 1983 and 2020 in leading management and information systems journals. We focused our attention on answering two questions: How do incumbent organizations implement disruptive technologies successfully? How does the implementation of disruptive digital technologies differ from the implementation of other disruptive technologies? We employed a mixed-method approach using three criteria: technological category, challenges to successful implementation, and degree of implementation success. We identified strategic and technical implementation challenges, developed a technology implementation framework, and advanced propositions that together provide a current disruptive technology implementation success theory pending further testing.

Partial least squares is an estimator for structural equation models: A comment on Evermann and Rönkkö (2021)

Schuberth, Florian (f.schuberth@utwente.nl)


In 2012 and 2013, several critical publications questioned many alleged PLS properties. As a consequence, PLS benefited from a boost of developments. It is, therefore, a good time to review these developments. Evermann and R¨onkk¨o devote their paper to this task and formulate guidelines in the form of 14 recommendations. Yet, while they identified the major developments, they overlook a fundamental change, maybe because it is so subtle: The view on PLS. As mentioned by Evermann and R¨onkk¨o (2021, p. 1), “[PLS] is a statistical method used to estimate linear structural equation models” and consequently should not be regarded as a standalone SEM technique following its own assessment criteria. Against this background, we explain which models can be estimated by PLS and PLSc. Moreover, we present the Henseler-Ogasawara specification to estimate composite models by common SEM estimators. Additionally, we review Evermann and R¨onkk¨o’s 14 recommendations one by one and suggest updates and improvements where necessary. Further, we address Evermann and R¨onkk¨o’s comments about the latest advancement in composite models and show that PLS is a viable estimator for confirmatory composite analysis. Finally, we conclude that there is little value in distinguishing between covariance-based and variance-based SEM – there is only SEM.

Contributing to the success of PLS in SEM: An action research perspective

Kock, Ned (nedkock@tamiu.edu)


We share with Evermann & Rönkkö (2021) the belief that classic composite-based partial least squares path modeling (PLS-PM) presents shortcomings when used to conduct structural equation modeling (SEM) analyses. The shortcomings can be traced back to one fundamental problem, which is that latent variables (LVs) are approximated in PLS-PM as exact linear combinations of their corresponding indicators. In SEM, each LV is in fact a factor; i.e., a linear combination of the indicators and a measurement residual. Our approach to addressing the shortcomings of PLS-PM is rather unique among researchers concerned with quantitative methods. We have employed an action research approach, helping investigators employ SEM in their empirical studies. This has led to our development of a widely used software tool for SEM analyses. We illustrate our action research orientation by discussing three recent methodological developments with which we have been closely involved.

Don’t Throw the Baby Out With the Bathwater: Comments on “Recent Developments in PLS”

Russo, Daniel (daniel.russo@cs.aau.dk)


Evermann and Rönkkö aim to present an overview of recent advances in PLS, and while some advances are described with several useful recommendations, we argue that their article does not fully deliver on its promise. In this response, we argue that their position presents an unbalanced view, ignores several methodological advances by IS scholars. We note that several recommendations are so stringent that implementing that there are philosophical and practical differences that are insufficiently taken into account. Further, several studies that highlight the shortcomings of PLS seem to be based on specially designed cases that are not necessarily representative of typical use of PLS. In our response, we call for a more balanced debate that takes into consideration different perspectives and that studies of the performance of PLS are conducted fairly. While we do not disagree with E&R’s recommendations, the implementation of those is challenged by a lack of tool support, and we observe that besides scholars using PLS, editors and reviewers also have a responsibility to be cognizant of methodological advances. We commend E&R for their efforts in studying the limitations of PLS which have spurred several methodological advances, but also caution that we should not ‘throw the baby out with the bathwater,” by discarding PLS for its known limitations.

Needed Developments in the Understanding of Quasi-Factor Methods

Rigdon, Edward (erigdon@gsu.edu)


This response to Evermann and Rönkkö (this issue) acknowledges areas of agreement regarding application of partial least squares (PLS) path modeling, but cites substantial disagreements. Researchers are encouraged to also consider generalized structured component analysis and regression component analysis as procedures built around weighted composites rather than common factors. All of these methods are best regarded as quasi-factor methods, which avoid the uncertainty of factor indeterminacy though they still rely on covariance structures similar to those in factor analysis. They remain useful tools for the researcher.

Extraordinary claims require extraordinary evidence: A comment on “recent developments in PLS”

Sarstedt, Marko (sarstedt@lmu.de)


Evermann and Rönkkö (2021) review recent developments in partial least squares (PLS) with the aim of providing guidance to researchers. Indeed, the explosion of methodological advances in PLS in the last decade necessitates such overview articles. In so far as the goal is to provide an objective assessment of the technique, such articles are most welcome. Unfortunately, the authors’ extraordinary and questionable claims paint a misleading picture of PLS. Our goal in this short commentary is to address selected claims made by ER using simulations and latest research. Our objective is to bring a positive perspective to this debate and highlight the recent developments in PLS that make it an increasingly valuable technique in IS and management research in general.

Comments on Evermann and Rönkkö (2021): Recent Developments in PLS

Thompson, Ron (thompsrl@wfu.edu)


Evermann and Rönkkö (2022) have provided an excellent overview of recent findings relating to the use of Partial Least Squares (PLS). Their overall message is that if researchers decide to use PLS, they need to ensure that they follow best practices to reduce the possibility of obtaining misleading or erroneous results. We generally agree with their assessment, but go further to recommend against the use of PLS. We demonstrate exactly how PLS introduces biases, arguing that the algorithm violates accepted norms for statistical inference. Our final recommendation is for the Editors-in-Chief of top IS research journals to convene a task force to assess the advisability of continuing to accept articles where PLS is used for publication in IS journals.

Examining ecosystems and infrastructure perspectives of platforms: The case of small tourism service providers in Indonesia and Rwanda

Foster, Christopher (christopher.foster-2@manchester.ac.uk)


Digital platforms are significantly affecting how firms and individuals undertake economic exchange. With their global expansion, exploring the implications of platforms for those who sell goods or provide services in the global south is an important agenda for determining their value. Yet, we argue that existing frameworks only provide a partial understanding of activities and relations. In this paper, we examine platforms through an analysis of two theoretical perspectives. Established ecosystems perspectives focus on platform governance, centralizing the activities of the ‘platform owner’. Such perspectives allow an analysis of platform strategy but can underplay the ways platform sellers and service providers engage with platforms. Infrastructure perspectives, in contrast, approach platforms as large and complex systems, which we argue allows for better analysis of the practices and agency of such actors. An analysis of small tourism service providers in Indonesian and Rwandan tourism supports the discussion of these two perspectives. Findings highlight the growth of global platforms, but service providers face challenges to using them effectively. Infrastructure perspectives highlight risks that service providers face in being pulled into adverse relationships as platforms become ubiquitous. As platforms expand, their complexity leads to challenges in engagement but with potential for learning and collaboration.

AIS4C - AIS Candid Conversation on Community Conduct: Panel Report from ICIS 2020

Zinner Henriksen, Helle (hzh.digi@cbs.dk)


This report reflects the discussion that took place at a virtual panel at the ICIS 2020 conference. It focuses on a candid conversation on code of conduct (AIS4C) among AIS community members. As our AIS community has evolved, we have grown in size, diversity, and in the scope of member needs, it is important for all stakeholders to understand what is expected as members of this academic community. The panel included those currently serving in AIS committees related to member and research conduct. The objective of the panel was to start a dialogue about what we – as members of the AIS – each hope to gain from our academic interactions, how AIS can help members achieve these goals and help each other achieve desired outcomes. Maintaining good standing in the AIS community protects individuals’ professional reputations and the reputation of the IS discipline as a whole. Understanding what AIS offers its members to accomplish these objectives, allows individuals to leverage fully AIS member services to become more successful researchers and teachers. By situating the panel within the current COVID-disrupted world, the descriptions of desirable behavior among members and the outlining of member services, this panel report is intended to benefit current and future members of AIS.

Artificial Intelligence and Machine Learning in Cybersecurity: Applications, Challenges, and Opportunities for MIS Academics

Sen, Ravi (ravisen@tamu.edu)


Availability of massive amounts of data, fast computers, and superior machine learning (ML) algorithms has spurred interest in artificial intelligence (AI). It is no surprise, then, that we observe an increase in the application of AI in cybersecurity. Our survey of AI applications in cybersecurity shows most of the present applications are in the areas of malware identification and classification, intrusion detection, and cybercrime prevention. We should, however, be aware that AI-enabled cybersecurity is not without its drawbacks. Challenges to AI solutions include a shortage of good quality data to train machine learning models, the potential for exploits via adversarial AI/ML, and limited human expertise about AI. However, the rewards in terms of increased accuracy of cyberattack predictions, faster response to cyberattacks, and improved cybersecurity make it worthwhile to overcome these challenges. We present a summary of current research on the application of AI and ML to improve cybersecurity, challenges that need to be overcome, and research opportunities for academics in management information systems.

Four Patterns of Digital Innovation in Times of Crisis

Buck, Christoph (christoph.buck@qut.edu.au)


Exogenous shocks, such as COVID-19, significantly change fundamental premises on which economies and individual organizations operate. The light-asset nature of digital technologies provides the potential to not only facilitate an immediate crisis response, but also to catalyze novel innovation types to address the societal and economic changes caused by exogenous shocks. As digital innovation became a relevant part of organizations’ COVID-19 responses and given that a corresponding structured knowledge base did not exist, we found the need to better understand crisis-driven digital innovation. Drawing on prior knowledge from crisis management and organizational ambidexterity as a theoretical lens, we present four patterns of crisis-driven digital innovation, classified along two dimensions: (1) driven by a sense of urgency or ambition and (2) focusing on exploitative or explorative innovation. Based on a thorough analysis of digital innovation cases during the COVID-19 crisis, we illustrate and discuss these four patterns and their emerging properties to explain how and why they led to digital innovation in the context of the crisis. Our work contributes to the explanatory knowledge on digital innovation in times of crisis, helping researchers and practitioners to understand and develop digital innovation in response to exogenous shocks.

Ethics in Information Systems and Design Science Research: Five Perspectives

Herwix, Alexander (alex@herwix.com)


While ethics are recognized as an integral part of information systems (IS) research, many questions about the role of ethics in research practice remain unanswered. Our report responds to this emerging set of concerns with a broad and integrative account of five perspectives on ethics in IS research and design science research (DSR) in particular. Our report is informed by a broad literature review, a panel discussion at DESRIST 2020, and substantial personal experience from wrestling with ethical considerations in the field. The report provides a comprehensive discussion of prevailing perspectives on ethics and draws implications for IS research. Together, we hope the report will inspire more ethics-conscious and responsible IS research.

Contextualizing self-disclosure to the online environment: An assessment of the literature

Nabity-Grover, Teagen (teagennabitygrov@boisestate.edu)


Online self-disclosure – any message about the self that one person communicates to another – has been studied for nearly two decades. Self-disclosure research started with the study of face-to-face interactions within the communications and psychology disciplines and expanded to study communicative behaviors online in many disciplines, including Information Systems. This paper develops a framework to evaluate how effectively self-disclosure measures are contextualized to the online environment. To do so, we review the multidisciplinary literature of online self-disclosure, analyze online self-disclosure measures, and evaluate their degree of contextualization to online interactions. We find inconsistent measurement of online self-disclosure and reported results across studies. Based on our analysis, we provide recommendations for improving the contextualization and measurement of self-disclosure in online environments, including reconceptualizing the dimension of intent, improving the quality of existing instruments, and identifying context-specific dimensions to address the unique features of online communication.

Recent Developments in PLS

Evermann, Joerg (jevermann@mun.ca)


Partial Least Squares path modeling (PLS) is a method for estimating linear structural equation models. Widely used in the information systems (IS) discipline, there has been considerable argument over its relative merits compared to simple summed scores or to covariance-based estimation of structural equation models. This paper comments on recent developments in PLS to ensure that IS researchers have up-to-date methodological knowledge and best practices if they decide to use PLS. The paper briefly reviews the mechanisms of PLS, its well-known properties of PLS, and its usage history in IS research. We briefly revisit a high-impact critique and debate a few years ago to identify the critical arguments around current practices and use of PLS. That critique proved the driver for many advances in the field, which are discussed extensively and used to make 14 recommendations for how and when to use PLS or alternatives.

Mixed-Methods in Information Systems Research: Status Quo, Core Concepts, and Future Research Implicationss

Reis, Lea (lea.reis@uni-bamberg.de)


Mixed-methods studies are on the rise in information systems (IS) research, as they deliver robust and insightful inferences combining qualitative and quantitative research. However, there is much divergence in conducting such studies and reporting their findings. Therefore, we aim (1) to evaluate how mixed-methods studies have developed in information systems (IS) research under the existence of heavily used guidelines presented by Venkatesh et al. (2013) and (2) to reflect on those observations in terms of potentials for future research. During our review, we identified 52 mixed-methods papers and quantitatively elaborated the adherence to the three core concepts of mixed-methods in terms of purpose, meta-inferences, and validation. Findings discover that only eight adhere to all three of them. We discuss the significance of our results for current and upcoming mixed-methods research and derive specific suggestions for authors. With our study, we contribute to mixed-methods research by showing how to leverage the insights from existing guidelines to strengthen future research and by contributing to the discussion of the legislation associated with research guidelines, in general, presenting the status quo in current literature.

Ethics and AI in Information Systems Research

Mirbabaie, Milad (milad.mirbabaie@uni-paderborn.de)


The ethical dimensions of Artificial Intelligence (AI) constitute a salient topic in information systems (IS) research and beyond. There is an increasing number of journal and conference articles on how AI should be designed and used. For this, IS research offers and curates knowledge not only on the ethical dimensions of information technologies but also on their acceptance and impact. However, the current discourse on the ethical dimensions of AI is highly unstructured and seeks clarity. As conventional systematic literature research has been criticized for lacking in performance, we applied an adapted discourse approach to identify the most relevant articles within the debate. As the fundamental manuscripts within the discourse were not obvious, we used a weighted citation-based technique to identify fundamental manuscripts and their relationships within the field of AI ethics across disciplines. Starting from an initial sample of 175 papers, we extracted and further analyzed 12 fundamental manuscripts and their citations. Although we found many similarities between traditionally curated ethical principles and the identified ethical dimensions of AI, no IS paper could be classified as fundamental to the discourse. Therefore, we derived our own ethical dimensions on AI and provided guidance for future IS research.

Trends in FinTech Research and Practice: Examining the Intersection with the Information Systems Field

Marrone, Mauricio (mauricio.marrone@mq.edu.au)


This paper offers a systematic review of academic and practitioner-oriented literature on FinTech to determine the literature's existing scope and examine the intersection with work in the Information Systems (IS) field. Findings from our review show that the practitioner-oriented literature foreshadowed the rise of FinTech by extensively reporting on algorithm-based and electronic trading (2009 onwards), followed by reporting on FinTech start-ups and funding successes (2014 onwards). The practitioner literature subsequently reported on alternative finance models, the introduction of cryptocurrencies, and risks and regulatory issues. Academic literature on FinTech began to rise from 2014 onwards, focusing initially on the development of FinTech in the aftermath of the 2007-2008 global financial crisis. Research attention subsequently shifted to FinTech innovations (alternative finance, cryptocurrency and blockchain, machine-based methods for financial analysis and forecasting, including artificial intelligence), as well as risk and regulatory issues. IS work on FinTech started to emerge from 2015 onwards, initially focusing on mobile payment systems and peer-to-peer lending. However, the body of work at the intersection of FinTech and IS is still small. Our review sheds light on several opportunities for future research, including financial inclusion, the impacts arising from COVID-19, and the emergence of new business models, such as Banking as a Service (BaaS).

Becoming a most digitalized country: A history of digital organizational resilience in Denmark

Fleron, Benedicte (bff@ruc.dk)


The purpose of this paper is to demonstrate how digital organizational resilience was a key to digital transformation success in the public sector of Denmark. Using a historical research method, we analyze the IS history from 1998-2019 at all three levels of the public sector in Denmark. This study finds historical events about barriers and hindrances and shows how resilience enabled a continuity in the transformation. From significant events in the history of Denmark becoming a digitalized nation, we find a pattern of what constitutes digital organizational resilience in e-government: first, new ways to strategize digitalization, second, collaborative strategy execution across the public sector that envelopes the ability to learn from overcoming barriers and hindrances, and third, an organizational resilience path that iterates action, collaboration, and learning. Digital resilience has previously been studied in the context of individual learning and cyber security. The pattern found in the historical account is a promising basis for understanding and achieving resilience in a transformative digitalization strategy in the public sector.

Synergistically Employing User Stories and Use Cases in the Practice and Teaching of Systems Analysis and Design

Spurrier, Gary (gspurrier@cba.ua.edu)


Over the past three decades, user stories and use cases have become increasingly dominant requirements techniques. Both support articulating functional requirements for software projects, although they evolved within different software development approaches—user stories from agile development and use cases from traditional software engineering—and differ significantly in the level of requirements detail they can capture. As such, user stories and use cases are neither synonyms nor mutually exclusive alternatives. Rather, they can and should be complementary in the systems requirements process. Unfortunately, this mix of similarities and differences—coupled with a lack of formal standards for either—make understanding and synergistically employing user stories with use cases confusing and challenging for practitioners and students alike. To address this, this paper first provides a descriptive overview of the evolution of user stories, use cases, and their interrelationship. Second, it fills a gap in the literature by providing a prescriptive, detailed approach to employing user stories and use cases together. This prescriptive approach is illustrated via a comprehensive tutorial example, providing practitioners with actionable skills and SA&D teachers and students with a new pedagogical tool.

The Scholarly Impact of Exploitative and Explorative Knowledge in Top IS Journals

Lindberg, Aron (aron.lindberg@stevens.edu)


Recently, several scholars have argued that the information system (IS) field needs to reduce its reliance on reference theories and focus on developing “indigenous” theorical knowledge, suggesting that such a shift may help to increase the independence of the IS discipline. While original IS theory is likely to have larger impacts, the uptake of such ideas may also be more uncertain. To investigate such effects, we conduct a scientometric study on 211 research articles published in the two top IS journals, MISQ and ISR. We investigate the uptake of studies that draw on exploitative (i.e., exploiting existing theories from other disciplines) and explorative (i.e., exploration of new theoretical frameworks within the discipline) knowledge, respectively. We find that explorative knowledge receives, on average, a higher quantity of citations. Over time explorative knowledge manifests higher variance in citations received. Further, we find that explorative knowledge is more likely to assume more sophisticated conceptions of the IT artifact compared to exploitative knowledge. Last, exploitative knowledge, due to its platform nature, interacts with reputation effects to a greater degree than explorative knowledge. We conclude by providing guidance to both individual researchers as well as to the IS discipline as a whole.

Psychological Contract Violations on Information Disclosure: A Study of Institutional Arrangements in Social Media Platforms

Hammer, Bryan (bryan.hammer.phd@outlook.com)


Previous research investigating information disclosure with online merchants has extended social contract theory using psychological contracts to explain the nature of the relationship between the consumer and merchant. This research extends the role of psychological contracts to social media platforms (SMP) by investigating how institutional psychological contract violations (PCV) influence trust in the SMP through institutional arrangements. Using a sample from MTurk, we presented two hypothetical scenarios manipulating the degree of PCV. Our findings suggest institutional PCVs act differently on institutional arrangements. Institutional PCVs impact attitudes toward institutional arrangements and trust in the SMP.

Online, On Call, On Your Mind? Coping with Extensive Connectivity to Work

mattern, jana (jana.mattern@t-online.de)


Connectivity has become the hallmark of modern work and has also shaped the social life of many. Originating from a technical discourse, connectivity to work is reflected in numerous disciplinary discourses. While previous studies have identified negative effects for employees, the specific mechanisms which cause these effects are still poorly understood. The broadening of the term “connectivity” and the profound changes in the technical connectivity infrastructure require an adjusted conceptualization of connectivity, its structural causes and dimensions, how these dimensions interact, and how they explain different outcomes of connectivity. Based on a review of extant literature on connectivity and interviews with consultants, we develop a framework of connectivity that conceptualizes individual connectivity to work (social and technical) and its psychological impact (emotional, cognitive, behavioral). We derive extensive connectivity to work as a cause of strain. We develop two strategies, which allow employees to control extensive connectivity to work and cope with its effects. Preventive detachment aims to control the extent of connectivity and the psychological responses that lead to extensive connectivity if not controlled. Therapeutic detachment aims to reduce the strain resulting from extensive connectivity to work.

Where Do Theories Come From? An Inference-to-the-Best-Explanation Theory of Theory Building (IBET)

Seddon, Peter (p.seddon@unimelb.edu.au)


This paper presents a theory of theory building and testing, called IBET, that is based primarily on Lipton’s 2004 book “Inference to the Best Explanation”. First, IBET argues that theories are ideas invented (not discovered) by people to explain how some part of the world works. Second, IBET argues that the goal in theory building is to abduce from the available evidence (including data, the literature, and the theory builder’s personal beliefs) an explanation that provides the researcher with their best understanding of why the phenomena of interest occur. Finally, IBET distinguishes between abductive testing of theories, where the information used for theory building is used for testing, and independent-data testing, where independently collected data are used for assessing the validity of a theory. In the last quarter of the paper, IBET is compared to three rival theories of theory building: (a) Grounded Theory, (b) Eisenhardt’s theory building from case studies, and (c) Shepherd and Suddaby’s recent advice on theory building. The conclusion is that IBET seems to provide a more in-depth, broad-scope, explanation of theory building than these rival theories.

Social Media as a Source of Citizens’ Communicative Power: Relating Social Media Diffusion, E-participation, and Corruption

Krishnan, Satish (satishk@iimk.ac.in)


The utility of social media as an anti-corruption mechanism, although widely acknowledged, is less investigated, both empirically and theoretically. Accordingly, in this study, through a cross-country panel analysis and grounding our arguments on Habermas's theory of democracy, we explore the relationships among social media diffusion, e-participation, and corruption, in addition to the evolution of these relationships over time. Our results indicate that social media diffusion has a positive relationship with e-participation, which, in turn, has a negative relationship with corruption. Further, results show that the strength of these relationships wanes over time. These findings can help policymakers make informed decisions regarding the strategies for controlling corruption by increasing social media diffusion and e-participation.

A Tutorial on Prototyping Internet of Things Devices and Systems: A Gentle Introduction to Technology that Shapes Our Lives

Chua, Cecil (cchua@mst.edu)


The Internet of Things, which has been quietly building and evolving over the past decade, now impacts many aspects of society, including homes, battlefields, and medical communities. Research in information systems, traditionally, has been more concentrated on exploring the impacts of such technology, rather than how to actually create systems using it. Although research in design science could especially contribute to the Internet of Things, this type of research from the Information Systems community has been sparse. The most likely cause is the knowledge barriers to learning and understanding this kind of technology development. Recognizing the importance of the continued evolution of the Internet of Things, this paper provides a basic tutorial on how to construct Internet of Things prototypes. The paper is intended to educate Information Systems scholars on how to build their own Internet of Things so they can conduct technical research in this area and instruct their students on how to do the same.

The ACM/AIS IS2020 Competency Model for Undergraduate Programs in Information Systems - A Joint ACM/AIS Task Force Report

Salmela, Hannu (hannu.salmela@utu.fi)


The Association of Computing Machinery (ACM) and the Association of Information Systems (AIS) along with the ISCAP EDSIG, recently released a joint taskforce report IS2020: A Competency Model for Undergraduate Programs in Information Systems. In this paper, the co-chairs of IS2020, the latest Information Systems curriculum guidelines, provide their insight on the problems presented with existing guidelines, illustrate the issue, and share their opinions that led to the release of these latest guidelines.