Author ORCID Identifier
Christoph Weinert: 0000-0002-7341-3258
Abstract
The perception of technostress as a challenge or hindrance is shaped by primary and secondary appraisals. However, cognitive appraisal mechanisms remain insufficiently specified because prior research has emphasized primary appraisals, while overlooking secondary appraisals, particularly perceptions of control. The role of control in determining whether IS use demands are evaluated as challenges or hindrances is critical, influencing coping strategies and job outcomes. Therefore, this paper theorizes and contextualizes three distinct types of control: 'control over self' (e.g., the ability to regulate impulsive behavior), 'control over work' (e.g., perceived autonomy), and 'control over IT' (e.g., influence over IS functionalities). We investigate how these types of control affect challenge and hindrance appraisals, coping strategies, and subsequent job outcomes. The results demonstrate that these three types of control have various effects and result in coping strategies and job outcomes. The present study makes a significant contribution to the extant literature by highlighting the significance of secondary appraisal, clarifying the differentiated effects of three forms of control, and showing how they influence primary appraisal, coping strategies, and IT-enabled productivity.
Recommended Citation
Weinert, C. (In press). Secondary Appraisal: The Impact of Perceived Control on Challenge and Hindrance Technostress. Communications of the Association for Information Systems, 59, pp-pp. Retrieved from https://aisel.aisnet.org/cais/vol59/iss1/3
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