•  
  •  
 
Communications of the Association for Information Systems

Author ORCID Identifier

Timon Knapp: 0009-0008-9729-3845

Lisa Drees: 0000-0003-3585-2206

Marleen Voss: 0000-0001-5668-6062

Michael Rosemann: 0000-0003-3303-2896

Jens Poeppelbuss: 0000-0003-4960-7818

Abstract

The urgent demand for green energy has raised interest in the viability of global hydrogen supply chains connecting potential sources in the Global South and Australia with customers in the Northern Hemisphere. As technical, logistical, and economic uncertainties in these emerging supply chains give rise to trust concerns, the role of information systems in building trust must be assessed. Previous research has acknowledged the importance of interorganizational trust, but the types of trust concerns in supply chains remain underexplored. Motivated by advancing the impact of information systems on sustainable, trusted energy supply chains, this study identifies and clusters trust concerns as relational contexts using the case of hydrogen supply chains. By matching trust-building techniques as functional enablers, we provide specific advice on how these concerns can be mitigated. Empirical evidence was sourced through 19 semi-structured interviews with supply chain experts from Germany and Australia, which we analyzed using the Gioia methodology. We identified five affordances for trust building (transparency and traceability, economic risk coordination, scenario planning, knowledge sharing and learning, and communication). This paper advances the body of knowledge on interorganizational trust and outlines the potential for information systems to elevate hydrogen as a reliable energy source in the future.

Download

Share

COinS
 

When commenting on articles, please be friendly, welcoming, respectful and abide by the AIS eLibrary Discussion Thread Code of Conduct posted here.