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Communications of the Association for Information Systems

Author ORCID Identifier

George Mangalaraj: https://orcid.org/0000-0003-1024-5477

Aakash Taneja: https://orcid.org/0000-0002-8008-0674

Anil Singh: https://orcid.org/0000-0003-0103-6403

Abstract

Technology-enabled Work from Home, a mainstay during the pandemic, has recently become a contentious issue, with some organizations opting for return to office or hybrid modalities. In this context, examining the use of Work-from-Home Tools (WFHT) provides valuable insights into employees’ digital work practices, which may inform their preferences for work modality. While prior research has focused on intentions to continue using WFHT, little attention has been paid to discontinuance intentions, a critical factor shaping employees' work modalities preferences. Drawing on dual-factor theory, we examine employees’ intentions to discontinue and continue using WFHT, thereby informing theory and practice by providing a holistic view of employees' post-adoption usage intentions for WFHT. We integrate enablers and inhibitors from the organizational IT environment, self-determination, and social influence domains to study both intentions together. Results reveal that peer and family influences affect intentions to continue WFHT, whereas compliance burden and professional isolation affect intentions to discontinue. Job autonomy influences both continuation and discontinuation intentions. For practitioners, the results highlight the need to balance job autonomy and social influences while mitigating the compliance burden and isolation to sustain WFHT use. Results also provide a technological perspective to the broader discourse on evolving organizational work modalities.

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