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Communications of the Association for Information Systems

Abstract

Many research methods commonly used to build knowledge in the domain of IS revolve around theoretical generalizations.  Few methods are directly available to systematically capture useful lessons and heuristics that can be applied in practice.  This article proposes a method to surface and present lessons based on expert informant experiences and tentative conclusions.  It reverses the idea of grounded theory collecting and distilling ideas shallowly from a wide range of informants to probing deeply through multiple sessions with an experienced informant.  Findings from such an investigation are not meant to theorize grand, universal, unchanging truths but rather to suggest important ways to consider and apply pragmatic plans and actions in practice, which can be framed as “detail level” theory if desired.

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