Author ORCID Identifier
Peter Saba: https://orcid.org/0000-0002-6412-5051
Noor Ul-Ain: https://orcid.org/0000-0002-1106-9869
Antoine Harfouche: https://orcid.org/0000-0002-0407-9217
Imed Ben Nasr: https://orcid.org/0000-0001-9428-7038
Guillaume Biot-Paquerot: https://orcid.org/0000-0003-1199-3338
Sabrine Mallek: https://orcid.org/0000-0002-0204-8679
Abstract
The DeLone and McLean (D&M) Information Systems (IS) Success Model has served as a dominant framework for evaluating IS effectiveness for over three decades. This panel report synthesizes insights from a scholarly panel held at ICTO 2025 that convened the model’s co-creator and experts in AI, digital transformation, user behavior, governance, and sustainability to reimagine the model’s future evolution. We first recount the model’s foundations, then examine how contemporary societal, technological, political, and environmental forces challenge its traditional formulation. The panel discussion revealed both consensus and healthy tensions: panelists agreed the six core dimensions of success remain largely timeless, yet underscored the need to adapt how these dimensions are defined and measured, considering new realities. We highlight emerging themes such as the criticality of human-centric design to ensure information quality and trust in AI systems, the reconceptualization of “use” and “user satisfaction” as rich user experience constructs encompassing enjoyment and well-being, the incorporation of negative outcomes as part of success evaluation, and the broadening of “net benefits” to include societal and environmental impacts. We discuss how the panel’s insights extend recent literature, including new measures for social IS success and frameworks for multi-stakeholder value. We also outline directions for future research.
DOI
10.17705/1CAIS.05738
Recommended Citation
Saba, P., DeLone, W., Ul-Ain, N., Harfouche, A., Ben Nasr, I., Biot-Paquerot, G., & Mallek, S. (2025). The DeLone and McLean Information Systems Success Model: What is the Future Evolution for Its Foundations, Components, and Applications?. Communications of the Association for Information Systems, 57, 878-898. https://doi.org/10.17705/1CAIS.05738
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