Author ORCID Identifier
Mohamed Tazkarji: https://orcid.org/0000-0003-1781-8303
Craig Van Slyke: https://orcid.org/0000-0003-3924-1859
Iris Junglas: https://orcid.org/0000-0002-2914-3879
Abstract
Workarounds are a part of everyday work life. Sometimes workarounds are viewed as being harmful to organizations, but many workarounds are undertaken in good faith. Rather than being a form of resistance, workers engage in workarounds in an attempt to perform their work effectively and efficiently. Often, workarounds are a response to system limitations, situational restrictions, or habit.
In this article, we investigate the nature of workarounds as witnessed in the context of electronic medical records (EMR) by nurses working in a large hospital. By identifying the goals, structures, perceived needs, and consequences of each workaround, we offer a better understanding of these workarounds along with a recommended approach to deal with these practices effectively—not only for healthcare but also for a broad array of work settings.
DOI
10.17705/1CAIS.05511
Recommended Citation
Tazkarji, M., Van Slyke, C., Hamadeh, G., & Junglas, I. (2024). To Use or Not to Use! Working Around the Information System in the Healthcare Field. Communications of the Association for Information Systems, 55, 279-301. https://doi.org/10.17705/1CAIS.05511
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