Communications of the Association for Information Systems


Interpersonal interactions, such as impromptu face-to-face workplace conversations, facilitate knowledge transfer and spur innovation within individual work roles; however, the move to remote work during the COVID-19 pandemic disrupted these dynamics. This research examines how innovation can be maintained in remote work settings by considering Information Technology (IT) catalysts (a combination of IT mindfulness, IT identity, and IT empowerment) during disruptive events and crises. We also highlight the importance of remote workers’ mental health and coping as precursors for IT catalysts to stimulate innovative work behaviors. Our paper contributes to information systems (IS) theory by establishing remote workers’ mental health and coping as distal factors of innovation and precursors to IT catalysts. In addition, we extend IS theory by establishing the relationships among the IT catalyst factors as well as their impact on innovative work behaviors. Our research provides insights for organizations interested in sustaining innovation, especially during crises or other stress-inducing events or conditions.





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