Communications of the Association for Information Systems


Previous research investigating information disclosure with online merchants has extended social contract theory using psychological contracts to explain the nature of the relationship between the consumer and merchant. This research extends the role of psychological contracts to social media platforms (SMP) by investigating how institutional psychological contract violations (PCV) influence trust in the SMP through institutional arrangements. Using a sample from MTurk, we presented two hypothetical scenarios manipulating the degree of PCV. Our findings suggest institutional PCVs act differently on institutional arrangements. Institutional PCVs impact attitudes toward institutional arrangements and trust in the SMP.





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