Communications of the Association for Information Systems


The purpose of this paper is to demonstrate how digital organizational resilience was a key to digital transformation success in the public sector of Denmark. Using a historical research method, we analyze the information systems (IS) history from 1998 to 2019 at all three levels of the public sector in Denmark. This study discovers the historical events regarding the barriers and hindrances to digital transformation in Denmark and shows how resilience enabled continuity in the transformation. Using significant events in the history of Denmark becoming a digitalized nation, we find a pattern of what constitutes digital organizational resilience in e-government: first, there are new ways to strategize digitalization, second, there is a collaborative strategy in execution across the public sector that envelopes the ability to learn from overcoming barriers and hindrances, and third, there is an organizational resilience path that iterates action, collaboration, and learning. Digital resilience has previously been studied in the context of individual learning and cyber security. The pattern found in the historical account is a promising basis for understanding and achieving resilience in a transformative digitalization strategy in the public sector.





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