Communications of the Association for Information Systems


Electronic participation (e-participation) has become an increasingly important phenomenon. Drawing from the information system success model and political efficacy, we built a research model that investigates how government feedback quality, information quality, and channel quality associated with an e-participating channel can affect people’s electronic political efficacy, which, in turn, can influence users’ post-adoption attitudes and behaviors. We also explored the relationship between offline political efficacy and electronic political efficacy. Based on data that we collected from a survey, we found that electronic political efficacy distinctly differs from offline political efficacy though the latter influences the former one. Four channel features (i.e., government feedback quality, information quality, media richness, and social presence of citizens) can affect electronic political efficacy, which, in turn, has a positive influence on e-participation continuance intention and positive word of mouth. We also found that government feedback quality negatively moderated the impact that offline political efficacy had on electronic political efficacy. This study provides useful insights for both researchers and practitioners on the power of electronic channels in electronic participation in public discourse.





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