We argue that many difficulties and frustrations that occurred during the transition to remote learning in early 2020 due to the coronavirus disease of 2019 (COVID-19) pandemic occurred due to misaligned expectations between students and professors. Many expectations that both professors and students had about the other did not account for the change in circumstances that the pandemic caused. Given the unique circumstances of learning from home, professors also needed to deal with misalignments in expectations from student families as well. We discuss these important differences and offer suggestions on how to best approach policies going forward as we inevitably have to make accommodations for students forced to make the switch in the coming semesters.
Sullivan, N., Raman, R., Zolbanin, H. M., Nittala, L., & Hvalshagen, M. (2021). How the Thread was Lost: Misaligned Expectations between Students and Professors. Communications of the Association for Information Systems, 48, pp-pp. https://doi.org/10.17705/1CAIS.04820
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