Communications of the Association for Information Systems


Recent phenomena such as IT consumerization, bring your own device, and shadow IT describe employees who introduce new technologies into their organizations rather than resist technological change. We research the underlying mechanism that drives employees to introduce new private technology into their working environment. In our study, we intentionally separate the impact that organizational IS performance and private technology use have on satisfaction with organizational IS and consider satisfaction’s dynamics as a fundamental aspect in our research model. As a theoretical contribution, we suggest that familiarity with superior private technological alternatives for organizational IS decreases satisfaction with organizational IS and, thus, fosters behavioral change. In our empirical study, we found interaction effects that indicate that innovative employees, in contrast to non-innovative employees, reach a higher satisfaction level in situations with high organizational IS performance. Furthermore, we found that non-inert employees, in contrast to inert employees, become dissatisfied with organizational IS when they experience well-performing IS in their private environments.





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