Continued advancements in technology and more flexible work arrangements have caused employees’ personal and work spheres to collide, increasing the prevalence of the personal use of technology at work. This collision of often competing priorities presents dilemmas for employees in determining how best to manage tasks throughout the day. Prior conceptualizations of “cyberloafing”, “cyberslacking”, “personal web use,” etc. from prior research classify the behavior as unnecessarily negative and often include non-essential constraints. In this paper, we offer an updated definition and refocused research framework that uses novel insights drawn from the multitasking literature to guide researchers in addressing a central question: how can employees most effectively manage their personal use of technology at work? We address various topics and offer research questions to properly align research and practice while re-initiating further investigations into this interesting phenomenon.
Burleson, J., & Greenbaum, B. E. (2019). When Spheres Collide: A Refocused Research Framework for Personal Use of Technology at Work. Communications of the Association for Information Systems, 45, pp-pp. https://doi.org/10.17705/1CAIS.04523