Consumers’ use of mobile data applications is expected to rise significantly in the next few years. While user acceptance and adoption of mobile applications have received growing interest from IS researchers, only a paucity of studies have focused on user continuance behaviors in the mobile commerce context. Studying the IS continuance behavior of 147 registered users of an information-oriented mobile application, this research extends the general model of IS continuance to include a number of explanatory antecedents: information quality, system quality, process quality, and hedonic value. The enhanced framework makes a significant contribution to the theory of IS continuance intention, and at the same time, it offers implications to mobile service providers for creating high quality mobile applications for consumers.
Chen, L., Meservy, T. O., & Gillenson, M. (2012). Understanding Information Systems Continuance for Information-Oriented Mobile Applications. Communications of the Association for Information Systems, 30, pp-pp. https://doi.org/10.17705/1CAIS.03009