An examination of ERP in six organizations (survey and focus groups) several years after the initial installation is presented. Findings indicate that much of the installed ERP functionality goes unused and that only a small percentage of users have actively sought new ways to make use of the functionality. In addition, a sizeable gap exists between what management originally expected from ERP and what has been achieved. This study thus offers a profile of the post-installation reality that contributes to an understanding of the difficulties associated with ERP assimilation.
Jones, M. C., Zmud, R. W., & Clark, T. D. (2008). ERP in Practice: A Snapshot of Post-Installation Perception and Behaviors. Communications of the Association for Information Systems, 23, pp-pp. https://doi.org/10.17705/1CAIS.02325