Communications of the Association for Information Systems


Having quality information is crucial for effective operations and decision making within organisations. The InfoQual framework provides a sound theoretical basis for defining information quality at three levels: syntactic (form), semantic (content), and pragmatic (usage). Objective measures can be defined for the syntactic and semantic levels. In this paper, we focus on the pragmatic level by developing and empirically testing an instrument that aims to measure subjective aspects of information quality based on the perceptions of information consumers. In combination, such a framework and instrument have the potential to aid organizations in identifying problems and planning improvement strategies for information quality