Little attention has been given in the development of a systematic approach for elaborating and using enterprise knowledge to manage organisational change. In this paper we present a framework based on the confluence of two technologies: enterprise knowledge modelling and process guidance. The framework comprises of a set of modelling components for describing intentional enterprise knowledge, and a number of strategies for reasoning with enterprise knowledge during organisational change projects. Dynamic selection of appropriate strategies is guided by the use of a methodology roadmap. The approach is demonstrated using examples from an industrial application of change resulting from de-regulation in the electricity supply sector.
Kavakli, V. and Loucopoulos, P.
"Focus Issue on Legacy Information Systems and Business Process Change:Modelling of Organisational Change Using the EKD Framework,"
Communications of the Association for Information Systems: Vol. 2
, Article 6.
Available at: http://aisel.aisnet.org/cais/vol2/iss1/6