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Abstract

Little attention has been given in the development of a systematic approach for elaborating and using enterprise knowledge to manage organisational change. In this paper we present a framework based on the confluence of two technologies: enterprise knowledge modelling and process guidance. The framework comprises of a set of modelling components for describing intentional enterprise knowledge, and a number of strategies for reasoning with enterprise knowledge during organisational change projects. Dynamic selection of appropriate strategies is guided by the use of a methodology roadmap. The approach is demonstrated using examples from an industrial application of change resulting from de-regulation in the electricity supply sector.

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