This study is a conceptual replication of the Rutner, Hardgrave, and McKnight (2008) model of emotional dissonance analyzed as an antecedent of work exhaustion and job satisfaction extending the original Moore (2000a) model of turnover intention. Using a sample of IT workers from a Fortune 500 company, we tested the model of emotional dissonance and turnover intention. Our sample size is 303, nearly double the sample size (N=161) used in the original study. We successfully replicated five of the seven hypotheses tested in original paper. These results strengthen theories in information systems exploring job satisfaction and turnover intention among IT workers. Future research might consider new stressors or issues facing IT workers that could be investigated with emotional dissonance.
Giddens, Laurie and Riemenschneider, Cindy
"Emotional Dissonance and the IT Professional – A Replication,"
AIS Transactions on Replication Research: Vol. 6
, Article 8.
Available at: https://aisel.aisnet.org/trr/vol6/iss1/8
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