Enterprise Social Media Use and Impact on Performance: The Role of Workplace Integration and Positive Emotions

Authors

Murad Moqbel, University of OklahomaFollow
Fiona Fui-Hoon Nah, Missouri University of Science and TechnologyFollow

Abstract

Organizations struggle to find ways to improve employees’ performance. To date, little research has empirically examined the relationship between enterprise social media use and knowledge workers’ performance. Using social capital theory and the broaden-and-build theory of positive emotions as our theoretical framework, we investigate the relationship between enterprise social media use and knowledge workers’ performance. We tested our research model by collecting data from employees working for a large information technology firm in the Midwestern United States and analyzing the data using a structural equation modeling approach. The results suggest that enterprise social media use can increase workplace integration, which further enhances performance directly and indirectly through positive emotions. Enterprise social media use also has a direct relationship with performance. The paper concludes with practical and theoretical implications.

DOI

10.17705/1thci.00098

Recommended Citation

Moqbel, M., & Nah, F. F. (2017). Enterprise Social Media Use and Impact on Performance: The Role of Workplace Integration and Positive Emotions. AIS Transactions on Human-Computer Interaction, 9(4), 261-280. https://doi.org/10.17705/1thci.00098
DOI: 10.17705/1thci.00098