In our fast-paced digital economy, expectations for improved user experiences (UX) increasingly drive innovation. Thus, companies must fully grasp users’ points of view when they design innovative technologies that can successfully compete in a crowded global market. These technologies must not only satisfy users’ expectations but also empower them and improve their quality of life. To address this challenge in our rapidly evolving and globally expanding digital economy, we need new theories and models for technology design—ones that incorporate UX. In this paper, we address this need by developing conceptual models for UX-driven innovation. We explain how these models can enable innovative, responsive technologies that meet users’ needs in real time. These models also facilitate the production of new theories that are discovered via accessing the rich, real-time data sets that our increasingly smart and connected worlds create.
User Experience-driven Innovation in Smart and Connected Worlds.
AIS Transactions on Human-Computer Interaction, 11(4), 215-231.