Pacific Asia Journal of the Association for Information Systems


Background: The current workforce comprises individuals with varied characteristics and work expectations. Consequently, many companies are currently investing resources to design effective work environments with the aim of enhancing their ability to retain top talent.

Method: We conducted a Systematic Literature Review (SLR) to investigate how organizations can design effective digital workplaces for their workforce.

Results: Our primary contributions encompass a definition of a digital workplace rooted in literature, and a four-phase iterative approach for crafting a digital workplace. This includes a comprehensive set of actionable guidelines for each phase, which were previously dispersed within existing literature. Additionally, we introduce a rubric for assessing Enterprise Integration, employed in conjunction with Virtuality Level to characterize various workplace configurations. Finally, we have also listed a set of additional research gaps and promising avenues for researchers interested in this field.

Conclusion: In response to new challenges, companies must reassess their current workplace arrangements, specifically in light of a workforce that increasingly prioritizes flexible work options. This endeavor is most effectively achieved by taking into consideration a set of actionable guidelines that account for various typologies of digital workplaces. These guidelines should be considered when designing work arrangements that seamlessly integrate processes, individuals, and technology. Surprisingly, such an approach is yet to be explored in existing literature.