Pacific Asia Journal of the Association for Information Systems


Background: There is increasing pressure on organizations to undergo digital transformation. The literature provides substantial but unconsolidated knowledge of relevant factors that enable organizations to fully utilize the potential of digital technology transformations. This work revises, expands, and updates a previously published framework of factors that enable digital organizational transformation structured along traditional strategic, tactical, operational, and normative management perspectives.

Method: Following a design science approach, this paper developed a framework in two steps. The starting point was an initial iteration of the framework developed from a structured literature review; that version of the framework was evaluated based on the results of qualitative interviews that were conducted with experts. A revised framework was generated to take advantage of a more recent literature review; the input of focus groups and qualitative interviews; and a second full design cycle was executed. The revised framework is presented in this paper.

Results: The revised framework structures nine relevant factors along the traditional management perspectives of strategic, tactical, operational, and normative management, and it integrates feedback from the scientific community and experts from practice.

Conclusions: The developed framework enables a structured overview of factors relevant for commencing digital transformation initiatives. This clear structure, as well as its close links to traditional operational, tactical, strategic, and normative aspects of management, can support practitioners in preparing their organizations for digital transformation.