PACIS 2022 Proceedings

Paper Number



This study explores the interactions of regulations and digital platforms (DPs) in a developing country context. This study adopted a qualitative case study approach by studying the digital platform's regulations in the mobility space in India. We conducted the qualitative interviews with 31 respondents and also used secondary data. Based on the analysis of ride-hailing platforms (RHPs) regulations, regulations followed a non-linear path. RHPs regulations evolutionary phase provided opportunities to develop RHPs ecosystem. The old regulations were amended to accommodate RHPs and to support RHPs ecosystem. The regulatory changes seem insufficient for established RHPs and increase the cost for new players. Information and communication technology are deeply embedded in the external and internal governmentality of DPs. This research has both theoretical and practical contributions.


Paper Number 1523



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