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Editors' Comments
Dorothy Leidner, Gabreile Piccoli, Federico Pigni, and Richard Watson

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Guest Editorial: A Preview of the 2016 SIM IT Trends Study
Leon Kappelman, Ephraim McLean, Vess Johnson, Chris Maurer, Russell Torres, and Quynh Nguyen

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Four Steps to Realizing Business Value from Digital Data Streams
Abhijith Anand, Rajeev Sharma, and Tim Coltman

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Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data
Oliver Muller, Iris Junglas, Stefan Debortoli, and Jan vom Brocke

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Enhancing Customer Service through the Internet of Things and Digital Data Streams
Blake Ives, Joaquin A. Rodriguez, and Biagio Palese

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Stepwise Evolution of Capabilities for Harnessing Digital Data Streams in Data-Driven Industrial Services
Matthias M. Herterich, Falk Uebernickel, and Walter Brenner