Healthcare.gov: Opportunity out of Disaster

Authors

Jacob Cundiff, Miami University
Taylor McCallum, Miami University
Andrew Rich, Miami University
Michael Truax, Miami University
Tamara Ward, Miami University
Douglas Havelka, Miami University

Abstract

The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by the failure. The case provides examples of both good and bad IT management processes and poses questions for discussion related to the evaluation of risk associated with high profile projects.

Recommended Citation

Cundiff, Jacob; McCallum, Taylor; Rich, Andrew; Truax, Michael; Ward, Tamara; and Havelka, Douglas (2014) "Healthcare.gov: Opportunity out of Disaster," Journal of Information Systems Education: Vol. 25 : Iss. 4 , 280-294.
Available at: https://aisel.aisnet.org/jise/vol25/iss4/3