Harnessing Information Technology to Improve the Process of Students’ Evaluations of Teaching: An Exploration of Students’ Critical Success Factors of Online Evaluations

Authors

Dorit Nevo, York University
Ron McClean York University, Saggi
Nevo University of Albany

Abstract

This paper discusses the relative advantage offered by online Students’ Evaluations of Teaching (SET) and describes a study conducted at a Canadian university to identify critical success factors of online evaluations from students’ point of view. Factors identified as important by the students include anonymity, ease of use (of both SET survey and system), accessibility, publication of results, subsequent adjustments to the course, SET survey redesign, system reliability, incentives, reminders, and conveying the importance of the SET survey to students. We discuss key implications of the factors identified to faculty and survey administrators.

Recommended Citation

Nevo, Dorit; York University, Ron McClean; and University of Albany, Nevo (2010) "Harnessing Information Technology to Improve the Process of Students’ Evaluations of Teaching: An Exploration of Students’ Critical Success Factors of Online Evaluations," Journal of Information Systems Education: Vol. 21 : Iss. 1 , 99-110.
Available at: https://aisel.aisnet.org/jise/vol21/iss1/9