Customer Service at SWU’s Occupational Health Clinic

Authors

Tom Cuyler, Univeristy of New Mexico
Laurie Schatzberg, Univeristy of New Mexico

Abstract

Part I of this case describes a small MIS department responsible for medical information systems that support an occupational health clinic situated in a major university. Their customers are primarily medical and administrative professionals who, for a long time, have been disappointed with the team and the systems. The environment is rather hostile. A new MIS department head is hired and is in a quandary how to ensure success with major MIS projects that are critical to their medical community customers. This part of the case is suitable for discussion in a single class period, separated from the discussion of Part II, which follows.

Recommended Citation

Cuyler, Tom and Schatzberg, Laurie (2003) "Customer Service at SWU’s Occupational Health Clinic," Journal of Information Systems Education: Vol. 14 : Iss. 3 , 241-246.
Available at: https://aisel.aisnet.org/jise/vol14/iss3/5