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Journal of Information Systems Education

Abstract

Colleges and universities, like most businesses, need to regularly assess the effectiveness of their products and services. In fact, such analysis is usually required by accrediting bodies to ensure that educational institutions, and each of their departments, show continual improvement. This paper describes a competency-based approach to effectiveness assessment at the program level utilizing various feedback mechanisms. Also discussed is an approach to feedback analysis using curriculum-competency mapping that can suggest areas for program improvements. Finally, experiences in applying the competency-based assessment process for the Computer Information Systems program of a small college are described.

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