Abstract

Virtual teams of physicians provide patients with enhanced access to comprehensive online medical team (OMT) services compared to individual services. However, inefficient collaboration within OMTs may lead to higher failure rates. This study draws on social capital theory and collaborative literature to develop and validate a research model that links competence, collaboration, and team performance (health, economics, and physician-patient communication outcomes), based on two fundamental premises. The first premise is that professional, social, and online-structural competence are precursors for effective team collaboration. The second premise is that team collaboration, by integrating and verifying knowledge, enables teams to deliver medical services more effectively. Furthermore, given the specificity of healthcare, this study also examines the moderating effects of medical task complexity (emotional support and specialized advice needs). Our findings enrich the understanding of virtual teams in healthcare and offer insights into how effective collaboration in OMTs can benefit stakeholders.

DOI

10.17705/1jais.01029

Download

Share

COinS