Abstract

Technostress literature adopting a sequential perspective shows that users employ coping strategies to mitigate technostress. Our study develops a dynamic perspective to investigate how the relationship between coping and technostress changes and interacts over time, positing that time-lagged reciprocal influences lead to changes in both domains. For instance, coping strategies applied in one period will mitigate techno-stressors and adverse responses in a later period, and techno-stressors experienced in one period will influence whether, what and how coping strategies are adopted in a later period. Using a longitudinal latent change score (LCS) model and applying self-regulation theory, this study examines the dynamic relationship between coping strategies and technostress. We tested the model empirically by analyzing data (N = 422) collected over four consecutive weeks. Our results reveal novel within-person effects showing that coping strategies influence technostress and, concurrently, that technostress influences coping strategies over time. We identify time-lagged reciprocal influences and a dynamic feedback loop between approach and avoidance coping strategies, showing that their effectiveness depends on their interaction over time. These findings provide a new theoretical understanding of the changes and reciprocal relationships between coping strategies, techno-stressors, and user responses over time.

DOI

10.17705/1jais.01008

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