Abstract
Digitalization of work takes the giant leap forward and that our society has entered the digital era. Smart working became the norm adopted by all insti- tutions. With the spreading of covid-19 pandemic, all organizations yielded to novel ways of working. The effect will be permanent, and digitalization of work takes the giant leap forward. Organizations need to support and develop compe- tencies for smart working for the twenty-first century, and yet this is an area largely overlooked in the literature. The general objective of this article is to an- alyze how to effectively support smart workers build digital resilience using a competency-based approach. The development of a digital resilience framework outlines the core competencies for smart working. The model is based on a qual-itative analysis of people’s perceptions related to smart working and digital resil- ience at both individual and institutional level. We conducted a qualitative and exploratory re- search using semi-structured interviews. The results constitute a first step to how organizations can apply this digital resilience framework to sup- port smart working.
Recommended Citation
Sidani, Dina; Veglianti, Eleonora; and De Marco, Marco, "Smart Working and Digital Resilience" (2022). ITAIS 2022 Proceedings. 26.
https://aisel.aisnet.org/itais2022/26