Abstract

Blockchain technology has gained considerable momentum in recent years which has led to an increasing adoption due to its distinctive characteristics such as decentralization, security, transparency, and reliability. Given this trend, extensive attention from both practitioners and literature has been dedicated to the opportunities and advantages of blockchain implementations as means of creating new forms of platform ecosystems. Despite, such initiatives, tangible results based on successful case studies remain limited. The objective of this research is to contribute to the current debate by empirically exploring the drivers that determine success in the development of platform ecosystems using blockchain. The research provides an in-depth analysis of the Spunta Banca DLT project, a project started in 2017 that implemented an inter-organisational platform based on blockchain technology within the Italian banking sector for the management of the interbank reconciliation process. Qualitative interviews were conducted with project participants to gain important insights into the platform development process and the use of the technology. Based on the findings gathered from the interviews, the main actions and procedures taken that led to the successful development of the new system were highlighted.

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