Abstract
Supply chains face growing uncertainty in turbulent environments characterized by pandemics, geopolitical conflicts, and energy crises. This paper investigates how these disruptions shape uncertainty perceptions among supply chain actors and what this implies for IS operations and management. A quantitative survey of 200 medium and large companies across four sectors in Poland assessed 64 uncertainty factors using a five-point Likert scale. Respondents were geographically distributed across all 16 Polish voivodeships, enabling consideration of regional conditions. Results indicate that demand-related factors were rated most impactful, while wars, CO2 prices, and weather were systematically underestimated—yet proved critical to supply chain disruptions post-survey. Sectoral differences were statistically significant for only select factors, suggesting broadly shared uncertainty perceptions across industries. These findings highlight critical gaps in IS operations management, particularly the need for agile, resilience-oriented decision-support systems capable of responding to low-probability, high-impact events with spatially differentiated characteristics.
Paper Type
Short Paper
DOI
10.62036/ISD.2026.144
Managing Information Systems Operations for Supply Chain Resilience in a Turbulent Environment Metaparadigm with Spatial and Socio-Economic Considerations
Supply chains face growing uncertainty in turbulent environments characterized by pandemics, geopolitical conflicts, and energy crises. This paper investigates how these disruptions shape uncertainty perceptions among supply chain actors and what this implies for IS operations and management. A quantitative survey of 200 medium and large companies across four sectors in Poland assessed 64 uncertainty factors using a five-point Likert scale. Respondents were geographically distributed across all 16 Polish voivodeships, enabling consideration of regional conditions. Results indicate that demand-related factors were rated most impactful, while wars, CO2 prices, and weather were systematically underestimated—yet proved critical to supply chain disruptions post-survey. Sectoral differences were statistically significant for only select factors, suggesting broadly shared uncertainty perceptions across industries. These findings highlight critical gaps in IS operations management, particularly the need for agile, resilience-oriented decision-support systems capable of responding to low-probability, high-impact events with spatially differentiated characteristics.
Recommended Citation
Tundys, B., Kędzia, G., Wiśniewski, T. & Szymański, R.(2026). Managing Information Systems Operations for Supply Chain Resilience in a Turbulent Environment Metaparadigm with Spatial and Socio-Economic Considerations. In M. Valenta, B. Mannová, R. Pergl, A. Przybylek, M. Lang, H. Linger, C. Schneider, N. Iivari, & E. Insfran (Eds.), Making ISD Sustainable: Reloaded with AI and Automation (ISD2026 Proceedings). Prague, Czech Republic: Czech Technical University in Prague. ISBN: 978-80-01-07585-2. https://doi.org/10.62036/ISD.2026.144