Abstract
This explorative study examined how technology providers are meeting seniors’ expectations for developing ICT solutions enabling digital transformation of elderly care in two contrasting socioeconomic settings: Poland and Sweden. To this end, we have analyzed the characteristics emphasized as important by technology providers on their websites and compared these factors with seniors’ needs identified in previous research. Our preliminary findings suggest that technology providers in Poland and Sweden fall short to fully meet the diversity of seniors’ needs or address their expectations. In this respect, it appears that technology providers focus mainly on those needs of seniors that are most strongly recognized and unmet in the context of the prevailing socio-economic conditions of a given country.
Paper Type
Poster
DOI
10.62036/ISD.2025.120
What Seniors Need vs What Providers Deliver: A Cross-Country Perspective on Value (Mis)Alignment in Digital Transformation of Elderly Care in Poland and Sweden
This explorative study examined how technology providers are meeting seniors’ expectations for developing ICT solutions enabling digital transformation of elderly care in two contrasting socioeconomic settings: Poland and Sweden. To this end, we have analyzed the characteristics emphasized as important by technology providers on their websites and compared these factors with seniors’ needs identified in previous research. Our preliminary findings suggest that technology providers in Poland and Sweden fall short to fully meet the diversity of seniors’ needs or address their expectations. In this respect, it appears that technology providers focus mainly on those needs of seniors that are most strongly recognized and unmet in the context of the prevailing socio-economic conditions of a given country.
Recommended Citation
Kolkowska, E., Soja, E., Soja, P., Kanclerz, J. & Balsamski, B. (2025). What Seniors Need vs What Providers Deliver: A Cross-Country Perspective on Value (Mis)Alignment in Digital Transformation of Elderly Care in Poland and SwedenIn I. Luković, S. Bjeladinović, B. Delibašić, D. Barać, N. Iivari, E. Insfran, M. Lang, H. Linger, & C. Schneider (Eds.), Empowering the Interdisciplinary Role of ISD in Addressing Contemporary Issues in Digital Transformation: How Data Science and Generative AI Contributes to ISD (ISD2025 Proceedings). Belgrade, Serbia: University of Gdańsk, Department of Business Informatics & University of Belgrade, Faculty of Organizational Sciences. ISBN: 978-83-972632-1-5. https://doi.org/10.62036/ISD.2025.120