Abstract
This paper aims to assess the role of social, quality energy services and environmental factors in household energy decision-making. Authors identified links between these dimensions for energy consumers in making decisions and assessed differences between advanced and developing economies. A questionnaire-based survey using the CAPI technique was used. The survey was conducted among respondents from Bulgaria, England, Jordan, Poland, Russia and the United Arab Emirates. The correlation and Principal Component Analyses were used to analyze the data. Results show significant interdependencies between consumers' propensity to government social support, quality of energy services and environmental aspects. Energy consumers who advocate for increased subsidies for the poorest also support banning disconnections due to non-payment. Additionally, the study reveals that consumers highly value pro-quality tools, mainly online energy management tools and artificial AI-driven solutions. The findings contribute valuable insights for policymakers and energy sector practitioners in addressing consumer needs and designing sustainable energy policies.
Paper Type
Full Paper
DOI
10.62036/ISD.2025.151
Energy consumers’ perspectives on social, environmental and quality of service factors - an analysis of linkages in developed and developing countries
This paper aims to assess the role of social, quality energy services and environmental factors in household energy decision-making. Authors identified links between these dimensions for energy consumers in making decisions and assessed differences between advanced and developing economies. A questionnaire-based survey using the CAPI technique was used. The survey was conducted among respondents from Bulgaria, England, Jordan, Poland, Russia and the United Arab Emirates. The correlation and Principal Component Analyses were used to analyze the data. Results show significant interdependencies between consumers' propensity to government social support, quality of energy services and environmental aspects. Energy consumers who advocate for increased subsidies for the poorest also support banning disconnections due to non-payment. Additionally, the study reveals that consumers highly value pro-quality tools, mainly online energy management tools and artificial AI-driven solutions. The findings contribute valuable insights for policymakers and energy sector practitioners in addressing consumer needs and designing sustainable energy policies.
Recommended Citation
Nagaj, R., Czaplewski, M. & Vasilev, J. (2025). Energy consumers’ perspectives on social, environmental and quality of service factors - an analysis of linkages in developed and developing countriesIn I. Luković, S. Bjeladinović, B. Delibašić, D. Barać, N. Iivari, E. Insfran, M. Lang, H. Linger, & C. Schneider (Eds.), Empowering the Interdisciplinary Role of ISD in Addressing Contemporary Issues in Digital Transformation: How Data Science and Generative AI Contributes to ISD (ISD2025 Proceedings). Belgrade, Serbia: University of Gdańsk, Department of Business Informatics & University of Belgrade, Faculty of Organizational Sciences. ISBN: 978-83-972632-1-5. https://doi.org/10.62036/ISD.2025.151